NEOGOV · 14 hours ago
Customer Svc Rep Spv
Atlanta, GA
Full-time
Onsite
Senior Level
$50K/yr - $50K/yr
5+ years expNEOGOV is associated with the Georgia Department of Public Health, which provides various health services. They are seeking a Customer Service Representative Supervisor to oversee staff, resolve customer service issues, and ensure high-quality service delivery.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Supervises, guides, and/or instructs the work assignments of subordinate staff
Supervises staff that communicates with the general public, internal customers and/or external customers to provide information and recommendations targeted to meet customer expectations
Resolves complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors
Provide high level customer service in person, by mail, and electronically
Collect, process, and reconcile fees and payments
Resolve complicated issues regarding customer service as it applies to vital records rules, regulations, and laws that govern birth and death certificates
Enter, update, and maintain accurate updates in systems and databases
Assist with answering the telephone throughout the day
Performs all other Vital Records related duties as required
Qualification
Required
High school diploma/GED and five (5) years in a lead worker, team leader, or supervisory role in a customer service setting communicating information
Two (2) years of experience required at the lower level Customer Svc Rep 3 (GST122)
Ability to synthesize, hypothesize, and/or theorize concerning data involving modification of existing policies, strategies, and/or methods to meet unique or unusual conditions
Ability to function in a managerial capacity for a division or organizational unit; includes the ability to make decisions on procedural and technical levels
Ability to operate and control the actions of equipment and machinery, requiring the monitoring, adjustment, regulation, and/or setting of multiple conditions
Ability to utilize a wide variety of references, descriptive, advisory, and/or design data and information
Ability to perform moderately complex algebraic and geometric operations; ability to utilize principles of basic probability and statistical inference
Ability to apply principles of logical or synthesis functions; deal with concrete and abstract variables; and analyze major problems that require complex planning for interrelated activities that can span one or several work units
Ability to exercise judgment, decisiveness, and creativity in critical and/or unexpected situations involving moderate risk to the organization
Benefits
Flexible schedule
Training opportunities
Health insurance
Employee retirement plan
Deferred compensation
13 paid holidays
Vacation & sick leave
Dental
Vision
Long term care
Life insurance
Paid parental leave
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase