University of Colorado · 18 hours ago
Specialty Clinic Assistant (Administrative Assistant II)
Aurora, CO
Full-time
Onsite
Entry Level
$3,321/mo - $3,853/mo
2+ years expThe University of Colorado, School of Dental Medicine is looking for a full-time Specialty Clinic Assistant to support the clinics and pre-doctoral programs. The primary responsibility of this job is to act as a clinical representative and provide customer-service oriented patient support.
EducationHigher EducationUniversities
Responsibilities
Greet and assist virtual, phone and walk-in patients, their guests/families; Provide exceptional customer service to the 250+ patients seen daily
Answer all incoming calls and disseminate appropriately to the correct person or department; page students, staff and faculty and takes messages as necessary
Work with patients, students, coordinators, faculty and/or staff to schedule and troubleshoot and/or resolve scheduling issues
Monitor patient check-in and check-out
Identify intake and scheduling trends and provide feedback to supervisor to improve school and clinic operations, workflows, and policies
Handle patient inquiries/concerns and provide information regarding SDM clinic and school policies, workflows
Maintain, retrieve, and facilitate the release of confidential patient records including updating patient information and signatures - as necessary
Register new patients in electronic health records
Qualification
Required
Two (2) years of general clerical experience or administrative experience
A combination of related education and/or relevant experience in an occupation related to the work assigned equal to two (2) years
Knowledge of administrative and clerical procedures and systems (i.e., managing files and records, designing forms, and other office procedures)
Strong time-management skills and an ability to organize and coordinate multiple concurrent activities and projects
Ability to analyze, interpret, and evaluate a broad range of laws, rules, and regulations in order to exercise good judgment in application
Demonstrated knowledge of dental terminology, dental coding, and clinical patient health records systems (e.g., axiUm, EPIC)
Developed knowledge and experience in using Microsoft Office Suite (i.e., Outlook, excel, word, PowerPoint, TEAMS) and other business applications and office productivity tools (i.e., multi-phone system, cloud business applications, Zoom, CU university resources, websites/tools, and mobile technologies)
Knowledge of the professional standards, concepts, and practices of office administration, customer services, community engagement, and student support services
Ability to communicate effectively, both in writing and orally, including public speaking
Ability to establish and maintain effective working relationships with employees at all levels throughout the institution
Knowledge of applicable Federal and State laws and regulations
Ability to maintain a high level of confidentiality while working with sensitive information
Ability to take initiative with daily work activities and collaborates to create a positive effect on team performance
The ideal candidate for this position will be a detail oriented, dedicated and professional individual
Preferred
Three (3) years of general clerical experience or administrative experience
Experience working with faculty, staff, and students in an academic, medical, and/or dental environment
Experience working in a dental or medical office environment
Experience with internal processes and electronic filing systems
Bilingual in English and Spanish
Benefits
Medical: Multiple plan options
Dental: Multiple plan options
Additional Insurance: Disability, Life, Vision
Retirement 401(a) Plan: Employer contributes 10% of your gross pay
Paid Time Off: Accruals over the year
Vacation Days: 22/year (maximum accrual 352 hours)
Sick Days: 15/year (unlimited maximum accrual)
Holiday Days: 10/year
Tuition Benefit: Employees have access to this benefit on all CU campuses
ECO Pass: Reduced rate RTD Bus and light rail service
Company
University of Colorado
University of Colorado offers higher education and serving as the catalysts in business, arts, health, and community growth.
10001+ employees
H1B Sponsorship
University of Colorado has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (184)
2024 (124)
2023 (163)
2022 (115)
2021 (86)
2020 (95)
Funding
Current Stage
Late StageTotal Funding
$0.5MKey Investors
US Department of EnergyUS Department of Commerce, Economic Development Administation
2023-07-27Grant
2023-01-26Grant
2021-04-06Grant· $0.5M
Leadership Team
Richard Schulick
Professor and Chair of Surgery
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