Tekcard Payments · 4 days ago
Payments Client Services Analyst (Merchant & Partner Support)
Lyndhurst, NJ
Full-time
Onsite
Entry, Mid Level
$50K/yr - $70K/yr
1+ years expTekcard Payments is a payment processing and technology company supporting merchants nationwide. They are seeking a Payments Client Services Analyst to support merchants and partners with day-to-day servicing, onboarding coordination, and light operations tasks in a B2B finance-operations style role.
FinanceFinancial ServicesPayments
Responsibilities
Handle inbound merchant questions via phone/email/ticketing—funding/deposit questions, batching, statements, charge schedules, and general account support
Assist partners with onboarding status, missing items, and basic platform/process questions (with clear escalation paths)
Update merchant profiles (bank updates, ownership changes, contact changes), help key/confirm data in internal systems, and ensure clean documentation
Identify what’s a client education issue vs. a technical issue vs. a risk/underwriting issue; escalate with clean notes and supporting details
Guide merchants on dispute documentation and timelines; route cases appropriately
Maintain accurate notes, checklists, and follow-ups so nothing falls through the cracks
Qualification
Required
1–3+ years in a client-facing operations role (banking, fintech, accounting support, merchant services, etc.)
Strong attention to detail and comfort with systems + Excel/Google Sheets
Ability to handle sensitive information with professionalism and discretion
Preferred
Payments/merchant services exposure (funding, batching, statements, chargebacks)
Experience supporting partners/agents/ISOs (B2B channel support)
Familiarity with onboarding workflows and verification steps
Company
Tekcard Payments
TekCard Payments provides payment-related solutions to merchants.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Bahadir Karakas
Founder & Chief Executive Officer
Sam Demir
Founder & President
Company data provided by crunchbase