Amazon · 10 hours ago
Sr. Mgr, Global Operations - Trust & Safety, Prime Video
Austin, Texas, USA
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
$205K/yr - $277K/yr
6+ years expAmazon is seeking an innovative and analytical Senior Manager to support the Prime Video Trust & Safety team and lead their Global Operations team. The role involves managing a large team, driving operational efficiency, and implementing AI solutions to enhance customer experience.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Manage a global operations team of 500+ in Austin, Bangalore, San Jose, and London
Unlock key customer facing launches through partnerships with engineering, product management, content acquisition, legal, PR, marketing, merchandising, design, and customer service stakeholders
Establish goals, strategies and inspection mechanisms to achieve program objectives
Develop operational models, workforce management, and productivity mechanisms that scale with the business’ growth in volume, complexity, and global geographic dispersion
Envision, design, and drive transformation initiatives that build the future Trust & Safety operations workforce which natively leverages AI
Communicate new/updated programs, policies, and processes to leaders, employees, and cross functional organizations
Manage, coach, and develop a strong team of Operations and Program Managers
Qualification
Required
Bachelor's degree, or 7+ years of work experience
6+ years of operations management experience
5+ years of managing and developing teams experience
5+ years of working cross functionally across several teams experience
Experience working with, presenting to and influencing senior executives up to VP level
Experience working with technical and product stakeholders to define requirements, prioritize features, and influence product roadmaps
Preferred
Master's degree, or 7+ years of work experience
Experience managing and delivering product quality or testing
Knowledge of digital video landscape, including solid understanding of digital video distribution technologies
Experience integrating GenAI solutions into manual operations
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase