iMPROve Health · 20 hours ago
ADMINISTRATIVE ASSISTANT
United States
Full-time
Remote
Entry Level
$18/hr - $23/hr
2+ years expiMPROve Health is Michigan’s Medicare-designated Quality Improvement Organization, recognized as a great workplace. This role involves providing daily administrative support for the Federal Independent Dispute Resolution Entity review process operations, including data entry and communication with providers and internal staff.
Health CareMedicalNon Profit
Responsibilities
Assume all administrative responsibilities for IDRE operations including data entry and downloading and uploading case documentation to and from the IDR/IIDR and the Federal IDR portals
Communicate with providers, payers, and internal staff regarding claim statuses and documentation needs for IDR
Work closely with the Federal IDRE team to ensure proper IDRE case tracking
Monitor emails (disputes) and follow up as needed to ensure timely case progression
Respond to external and internal customer email and phone inquiries including answering case status questions and directing messages to the appropriate team member(s)
Work with the team to meet daily processing targets
Generate and send email correspondence using templates
Collaborate with the finance department to coordinate and send appropriate notification correspondence
Develop various tracking spreadsheets and other program templates
Handle incoming and outgoing communications for aforementioned program
Assist team with organizing case documentation including creating folders and establishing other methods to organize incoming and outgoing case materials
Assist with data entry, report generation, and administrative tasks related to dispute resolution
Update appropriate spreadsheets with information obtained from received documents
Assist team members with scheduling internal and external meetings
Ensure compliance with all Company policies
Adhere to all relevant compliance regulations (Health Insurance Portability and Accountability Act, Federal Information Security Management Act, URAC, Centers for Medicare & Medicaid Services, Federal Acquisition Regulation (FAR))
Other duties as assigned
Qualification
Required
Associates Degree or equivalent combination of education and experience required
Minimum two years' experience in an administrative support position required
Ability to stay on task and complete duties by assigned deadlines required
Knowledge of medical terminology a plus
Experience with complex technological systems
Proficient in Microsoft Office Suite software
Must be able to work M-F normal business hours in EST
Preferred
Visio experience preferred
Benefits
Medical
Dental
Vision
Life insurance
Short- and long-term disability
Generous 401(k) match
Company
iMPROve Health
iMPROve Health is a nonprofit organization that specializes in healthcare quality improvement and medical review.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Amanda Weted, MHRLR, PHR, SHRM-CP
Vice President & Chief Human Resources Officer
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