BlueCross BlueShield of Tennessee · 5 hours ago
Service Desk Specialist-1
United States
Full-time
Remote
Entry Level
2+ years expBlueCross BlueShield of Tennessee is seeking a Service Desk Specialist to join their Tech Central On-Call Team. The role involves providing tier one technical support for employees, troubleshooting incidents and service requests via various communication methods to ensure a positive customer experience.
Health CareMedical
Responsibilities
Monitoring telephone calls and e-mails to maintain quality services and track problems, to ensure their timely resolution
Maintaining written documentation on each call; escalating complex problems to the next level of support as required by documented procedures
Responding to inquiries and requests for assistance with organization's computer systems or PCs; resolving customer inquiries for one or more products or services
Utilizing new utilities and tools to provide remote technical support services on desk-side equipment, for customers
Must be able to work flexible shifts in a 24x7x365 work environment, including mandatory rotating weekend, holiday and overtime assignments
Must be able to effectively communicate with employees to ensure technological requirements are fulfilled
Must be able to sit and stand for long periods of time
Must be able to bend, kneel, reach and crawl under desks to install PCs
Must be able to lift 20 lbs. unassisted
Qualification
Required
High School Diploma or equivalent required
2 years - Experience within a technical service call center environment is required
ITIL Foundation Certification must be successfully completed within the first 12 months of service in the job
Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
Excellent oral and written communication skills
Strong interpersonal and organizational skills
Working knowledge of Windows Operating Systems required
Preferred
Degree or Diploma in a Computer related field preferred
Company
BlueCross BlueShield of Tennessee
As Tennessee's largest health plan, we've been helping Tennesseans find their own unique paths to good health for more than 70 years.
5001-10000 employees
H1B Sponsorship
BlueCross BlueShield of Tennessee has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (38)
2023 (36)
2022 (44)
2021 (56)
2020 (58)
Funding
Current Stage
Late StageLeadership Team
Casey Dungan
President and Chief Executive Officer - BlueCare
Melissa Scissom
COO, Cover Tenn
Recent News
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