Capco · 11 hours ago
IT Analyst
US - Orlando
Full-time
Onsite
New Grad, Entry LevelCapco is a global consulting firm focused on financial services, seeking an IT Analyst to provide first and second-line IT support. The role involves assisting staff across various locations, managing IT issues, and ensuring quality service delivery in line with ITIL standards.
ConsultingFinanceFinancial ServicesInsurance
Responsibilities
Perform rollout of laptop replacements for end of life laptops. Contacting users whether in-person or shipping out remotely
Ensure consistent quality of ticket logging, communication and fast resolution of issues, following ITIL standards
Responding to service desk requests logged via a global ticketing system (ServiceNow) Assisting with Capco employee issues as a second line of support
Maintenance of Windows and Apple laptops Physical and remote installation of software Remote help with accessing Capco externally
Liaising with vendors to arrange repair\replacement of printers, laptops and audio visual equipment
Provide general desktop support to user base, BAU via phone, email and desk side
Installing, configuring and troubleshooting printers, room booking systems, Android devices, iPhones & iPads
Capco Executive silver service Capco Town Hall IT\AV support
Server room clean-up and upkeep, including cabling
Managing the Capco workstation inventory for the local region Leavers laptop collection and tracking
Laptop builds (Capco Specific) and inventory management MacBook administration and support
Processes and procedures documentation
Software license management (Adobe, Azure, JetBrains, Invision, Sketch etc) Mobile Management – Phone orders and account administration through Sakon
Assisting with the new joiner process for IT which includes
Setting up new joiner accounts in Active Directory
Building new joiner laptops
Giving new joiner inductions
Supply desktop support to office based and client-based Consultants. This generally includes the maintenance of laptops, installation of software, remote assistance with passwords and troubleshooting
Managing the local service desk queue and responding to queries from Capco employees
Occasionally being available outside of working hours to carry out additional work and maintenance that can’t be done during office hours
Qualification
Required
Previous IT Support experience
Ability to communicate with and assist staff of all levels across the company
Solid 1st and 2nd Line experience
Good customer service background
Ability to accurately resolve queries face to face as well as over the phone and email
Flexibility with working occasional evenings and weekends
Primary responsibility in the office with telephone support provided to other offices globally
Flexibility with shift work to cater for global time zones from 08:00 to 18:00
Regular trips may be required to remote offices to provide onsite support
Perform rollout of laptop replacements for end of life laptops
Ensure consistent quality of ticket logging, communication and fast resolution of issues, following ITIL standards
Responding to service desk requests logged via a global ticketing system (ServiceNow)
Assisting with Capco employee issues as a second line of support
Maintenance of Windows and Apple laptops
Physical and remote installation of software
Remote help with accessing Capco externally
Liaising with vendors to arrange repair/replacement of printers, laptops and audio visual equipment
Provide general desktop support to user base, BAU via phone, email and desk side
Installing, configuring and troubleshooting printers, room booking systems, Android devices, iPhones & iPads
Capco Executive silver service Capco Town Hall IT/AV support
Server room clean-up and upkeep, including cabling
Managing the Capco workstation inventory for the local region
Leavers laptop collection and tracking
Laptop builds (Capco Specific) and inventory management
MacBook administration and support
Processes and procedures documentation
Software license management (Adobe, Azure, JetBrains, Invision, Sketch etc)
Mobile Management – Phone orders and account administration through Sakon
Setting up new joiner accounts in Active Directory
Building new joiner laptops
Giving new joiner inductions
Supply desktop support to office based and client-based Consultants
Managing the local service desk queue and responding to queries from Capco employees
Occasionally being available outside of working hours to carry out additional work and maintenance
Preferred
Familiarity with Windows Server 2012/2016
Solid understanding of more advanced Active Directory concepts such as Group Policy
Knowledge of MS O365 user administration and PowerShell
Benefits
Medical, dental and vision insurance
A 401(k) plan
Tuition reimbursement
Company
Capco
Capco is a technology and management consulting firm that provides consulting for the financial services and energy industries.
Founded in 1998
5001-10000 employees
H1B Sponsorship
Capco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (5)
2023 (8)
2022 (15)
2021 (2)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
$80MKey Investors
Thomas Weisel Partners
2021-03-04Acquired
2000-05-24Private Equity· $80M
Leadership Team
Anne-Marie Rowland
Chief Executive Officer
Andrew McGinn
Partner - Digital, Data & Technology
Recent News
Company data provided by crunchbase