Human Interest · 12 hours ago
Manager, Account Management
Lindon, Utah
Full-time
Hybrid
Mid, Senior Level
$95K/yr - $110K/yr
3+ years expHuman Interest is a high-growth fintech company on a mission to provide accessible retirement benefits to all workers. The Manager of Account Management will ensure excellent service delivery across all business lines, leading teams and managing customer relationships to optimize performance and customer satisfaction.
Employee BenefitsFinanceFinTechRetirementWealth Management
Responsibilities
Communicate the strategy for service delivery for high-visibility and high-touch customer relationships across strategic and account managed teams
Understand short and long-term customer goals and objectives as they relate to revenue cycle management and Human Interest
Ensure that account managers are regularly communicating with assigned accounts, set expectations and negotiate priorities appropriately
Develop highly effective relationships across all departments
Proactively manage, measure, and track individual contributors' caseloads and performance, and manage accordingly
Recognize and resolve systemic issues to prevent them from repeating
Work with internal partners to document, track, and support compliance with service level agreements
Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new services, processes, and tools
Qualification
Required
3+ years of leadership experience
Strong background across the 401(k) retirement product life-cycle
Demonstrated ability to manage account managers in a fast paced environment
Must be detail oriented, organized, ability to multi-task and work independently
Communicate with confidence, professionalism and empathy
Remain composed in high-stress situations and convey empathy for our customers and your employees
Benefits
A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
Top-of-the-line health plans, as well as dental and vision insurance
Competitive time off and parental leave
Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
Lyra: Enhanced Mental Health Support for Employees and dependents
Carrot: Fertility healthcare and family forming benefits
Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
Monthly work-from-home stipend; quarterly lifestyle stipend
Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.
Company
Human Interest
Human Interest is a 401(k) provider that helps employees of small and medium-sized businesses save for retirement.
501-1000 employees
H1B Sponsorship
Human Interest has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (5)
2022 (2)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$914.6MKey Investors
Morgan Stanley Tactical ValueBlackRockThe Rise Fund
2025-10-31Series Unknown· $100M
2025-08-04Series E· $50M
2024-07-17Series E· $242M
Leadership Team
Jeff Schneble
CEO
Ayaskant Sahu
Senior Engineering Manager
Recent News
2026-01-15
Soma Capital
2026-01-07
2026-01-06
Company data provided by crunchbase