Entrada Therapeutics · 6 hours ago
IT Contractor
Boston, MA
Contract
Onsite
Mid Level
3+ years expEntrada Therapeutics is a clinical-stage biopharmaceutical company aiming to transform the lives of patients through innovative medicines. They are seeking a skilled IT Support Associate to provide technical support across corporate and laboratory environments, ensuring smooth operations and compliance in a regulated life sciences setting.
BiotechnologyEmergency MedicineGeneticsHealth CareMedical
Responsibilities
Provide Tier 2 support for escalated technical issues involving desktops, laptops, mobile devise, video conferencing, and peripheral equipment
Support Windows and macOS environments, Microsoft 365 applications, and common collaboration tools (e.g., Zoom, Teams)
Assist with user onboarding/offboarding, access management, and software installation
Configure, deploy, and manage endpoints using tools such as Intune and JAMF Pro
Maintain accurate IT asset inventories and ensure consistent patching, antivirus, and encryption compliance
Support lab-based computer systems, scientific instrument PCs, and lab-specific software (e.g., LIMS, ELN, Chromeleon, Waters)
Ensure uptime of critical lab IT systems in partnership with scientists and instrument vendors
Assist with IT Compliance efforts (e.g. GxP, 21 CFR Part 11) including system validations, audit support, and documentation
Manage lab-based network connections, instrument patching, and instrument PC imaging in alignment with IT and quality policies
Collaborate with Tier 1 and Tier 3 teams to escalate issues and support larger IT projects (e.g. system rollouts, office/lab moves)
Monitor, document, and improve IT processes, SOPs, and knowledge base articles
Support after-hours maintenance or lab uptime needs when required
Contribute to IT change control documentation and participate in internal/external audits when necessary
Develop and deliver training sessions and one-on-one coaching for end users on tools such as Microsoft 365, Zoom, collaboration platforms, and security best practices
Create and maintain IT user guides, self-help materials, FAQs, and internal knowledge base articles
Promote technology adoption and empower users by simplifying complex technical topics
Conduct IT orientation sessions for new employees, ensuring they are properly equipped and confident with company systems
Provision and configure hardware, accounts, and access for new hires in coordination with HR and hiring managers
Qualification
Required
Relevant degree with 3+ years of IT support experience or equivalent experience working in the pharmaceutical, biotechnology, or research-focused industries with lab facilities present
Experience supporting both macOS and Windows environments
Strong knowledge of Azure AD, Office 365, and cloud file sharing platforms (e.g. Egnyte, SharePoint, OneDrive)
Excellent problem-solving skills, attention to detail, and customer service orientation
Ability to work independently and collaborate cross-functionally in a fast-paced environment
Desire to work in an innovative and collaborative environment
Preferred
Experience supporting lab IT environments and scientific applications is highly preferred
Familiarity with endpoint management systems (e.g. JAMF Pro, Automox, Intune, BeyondTrust EPM) and ticketing platforms (e.g. Freshservice)
Familiarity with electronic lab notebooks (ELNs)
Company
Entrada Therapeutics
Entrada Therapeutics is a developer of novel therapeutics intended to treat devastating diseases.
51-200 employees
H1B Sponsorship
Entrada Therapeutics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (4)
2022 (6)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$301.6MKey Investors
Wellington Management
2024-06-24Post Ipo Equity· $100M
2022-12-08Post Ipo Equity· $26M
2021-10-29IPO
Leadership Team
Dipal Doshi
Chief Executive Officer
Leo Qian
Co-Founder
Recent News
BioWorld Financial Watch
2026-01-11
2025-12-17
Company data provided by crunchbase