Microsoft · 8 hours ago
Service Engineering IC3
United States, Washington, Redmond
Full-time
Hybrid
Mid Level
$101K/yr - $199K/yr
3+ years expMicrosoft is a leading technology company that builds and manages critical products and services. The role involves defining, driving, and implementing secure modern solutions for collaboration, with a focus on engineering solutions for Office365 services.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
You will be the customer advocate across spectrum of services provided by the organization
You will engineer tools and processes to measure and ensure service health
You will identify and drive service and product improvements that meet the needs of Enterprise customers
You will define and leverage data and telemetry to make decisions and driving feedback into systems design and implementation
You will partner with other teams to improve products and processes to drive delightful end-user experiences
You will gain a working understanding of Microsoft businesses and collaborate with mentors and leaders, to contribute to cohesive, end-to-end experiences for our users
You will monitor Live Site of the key business/service metrics in production to ensure a quick response in case issues occur (or preferably before the issues occur) and to ensure the service performs well on the agreed outcomes
You will provide technical subject-matter expertise in one or more areas of the Microsoft 365 and Office365 services to optimize and improve the end-user experience
You will contribute to Showcase materials and customer engagements to drive adoption of Microsoft products
Qualification
Required
Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, or systems engineering OR equivalent experience
3+ years in implementing and/or managing one or more of the Microsoft365 services (e.g. Exchange, SharePoint / OneDrive for Business, Teams / Skype for Business, Windows, Intune)
3+ years experience with enterprise IT service escalation/support management, especially around collaboration & communications systems
Proven ability to design and support services and solutions that delight end-users and enhance their productivity
Proficiency with code/script development leveraging PowerShell, GraphAPI, and other relevant automation technologies
Experience with designing, implementing, operating, and troubleshooting cloud and/or hybrid infrastructures
Experience creating automation for service operations
Demonstrated curiosity for new technologies
Demonstrated creative and solution-oriented approach to problems
Ability to think strategically to envision future enterprise technology needs
Strong verbal and written communication and presentation skills
Demonstrated collaboration to deliver impact through influence in a virtual team environment
Demonstrated passion for the user experience
Seeks out challenges and continuously strives to advance solutions
Focuses on quality and attention to detail
Ability to work in a dynamic and fast-paced services environment
Preferred
Experience in end-user support or advocacy
Experience in Network services and engineering
Working, understanding, operating in an Agile/Scrum team
Experience working in a large, global Enterprise
Strong interpersonal and group dynamic skills
Ability to engineer large, complex solutions
Demonstrated experience in implementing programs, projects and new initiatives in live-site service environments (IaaS, PaaS and SaaS a big plus)
Manage a mixture of stakeholders, lead live services through change with ability to work with diverse mix of service teams consisting of diverse range of people with inclusion as a priority
Identify service improvements that will streamline services to improve end-user experiences, lower operating costs and increase protection of the Microsoft environment
Collaborate with other service teams to assist in solving their service problems, thus preventing recurrence, and codifying learnings
Evaluate service feature requests, assist in prioritization, and analyze them for impact to operations and delivery cost
Create internal and external documentation such as standard operating procedures for internal use and customer-facing knowledge resources with the help of engineering resources
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
Morningstar.com
2026-01-16
Company data provided by crunchbase