Sensient Technologies Corporation · 9 hours ago
Service Engineer- NA
2800 Higgins Road, Hoffman Estates, IL, 60169, US
Full-time
Onsite
Entry, Mid Level
$65K/yr - $80K/yr
2+ years expSensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. They are looking for a Service Desk Support Engineer to provide end-user support to a global user base, focusing on technical problem-solving and exceptional customer service. This role involves resolving technical issues, collaborating with IT teams, and ensuring effective communication with users.
ChemicalManufacturingSales
No H1B
Responsibilities
Facilitate clear and consistent communication within the team, with peers, and management
Act as a liaison between service desk and other business units and provide status of progress to the customer
Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
Serve as a point of contact for technical support, resolving a wide range of hardware, software, connectivity and operating issues for local and global employees, for production and lab facilities
Resolve problems related to desktop computers, laptops, printers, copiers, scanners, software applications, etc
Identify emerging trends and issues and makes suggestions for technical solutions to solve current and possible future problems
Qualification
Required
Proven experience in a Service Desk or IT support role
Working experience or strong understanding of enterprise technologies (Office 365, and ticketing systems)
Ability to work independently as well as collaborate with others
High attention to detail, take direction well and follow-through
Exceptional communication and interpersonal skills
Ability to work in a fast-paced environment and manage multiple priorities effectively
Strong technical background with excellent problem-solving skills
English as a primary language, multilingual preferred
Associate's degree or equivalent work experience, with a minimum of 2 years in a global 24x7 technical team
Strong customer service mindset with excellent interpersonal, communication, and organizational skills
Willingness and ability to work after hours when needed
Strong interpersonal skills with a customer-centric approach and a friendly and professional demeanor, providing excellent customer service and ensuring user satisfaction throughout the support process
Ability to travel <5% of the time
Ability to lift 35 pounds
Ability to participate in after-hours and on-call rotations, including occasional holiday shifts
Preferred
Experience supporting applications related to manufacturing, and logistics is preferred
Benefits
An excellent salary, benefit offering and development opportunities
A thorough and effective training experience during onboarding and beyond
Company
Sensient Technologies Corporation
We Bring Life to Products.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1977-02-10IPO
Leadership Team
Tobin Tornehl
Vice President, Controller and Chief Accounting Officer
Jonathan J.
Chief Information Officer
Recent News
2025-11-01
Company data provided by crunchbase