DLH Corporation · 21 hours ago
Junior Technical IT Support Specialist (Job 1252)
Rockville, MD
Full-time
Onsite
Entry Level
$51K/yr - $61K/yr
2+ years expDLH Corporation delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. They are seeking a Junior Technical IT Support Specialist to provide hardware and software support to a diversified staff and end-user population, focusing on customer service and communication skills.
Computer Software
No H1B
Security Clearance Required
Responsibilities
Configuring, installing, and supporting desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other peripherals
Providing enhanced VIP desktop and user support service
Configuring IT devices for secure operation, including installation of security software, software updates, and other configurations as required
Providing software support for users of NIH-provided applications (as identified by the task)
Ability to work well under pressure and to meet deadlines as needed
Using an IT ticket system, responsible for receiving and tracking the trouble tickets, assign them to a technical specialist for action ensuring that their tickets are resolved, and closing out with the customer and in the system
Qualification
Required
Bachelors degree, or Associates degree with 2 years, or High School Diploma with 4 years of relevant experience
Experience with current desktop and laptop computers
Experience supporting various operating systems – expertise should include Windows 10 and 11; macOS (ideally 14 or higher)
Technical support experience in the Microsoft suite
Experience using a ticketing system (preferably Service Now)
Strong customer service and end user equipment support skills; preferably with some experience support VIPs (MUST)
Strong written and oral communications required
Must be able to obtain a Public Trust clearance
Preferred
Microsoft Certified Professional
Apple Certified Support Professional
CompTIA Security+
CompTIA A+
Benefits
Personal Time Off (PTO)
Medical
Dental
Vision
Supplemental life with AD&D
Short and long-term disability
Flexible spending accounts
Parental leave
Legal services
401(k) Retirement Plan, which includes a matching component
Company
DLH Corporation
DLH solves health and national security challenges through digital transformation, science, research and development, and systems engineering.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Clyde
CMOP Regional Manager
Ashley Blosser
GOVERNMENT CONTRACTOR / ACQUISITION LIFE CYCLE / LOGISTICIAN IV/ACQUISITION LEAD
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