Product Support Specialist jobs in United States
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Datacor, Inc. · 10 hours ago

Product Support Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

Datacor is the leading provider of software solutions for the process manufacturing space. They are seeking a Product Support Specialist to provide exceptional customer support, assist with software projects, and contribute to technical documentation while working closely with the Client Services and Development teams.

ManufacturingSoftware
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Culture & Values
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H1B Sponsor Likelynote

Responsibilities

Providing Tier One tech support
Handling support calls, emails and feature requests from customers
Getting to know our customers on a first-name basis and being their advocate
Helping new and existing customers with software projects including Custom Report building and Custom App configuration
Help create, contribute to, and maintain technical documentation
Work with the Client Services and Development teams to improve Internal and Customer Facing tools to interact with our product

Qualification

SQL queriesCustomer SupportTechnical SupportMicrosoft Office ExcelSoftware as a Service (SAAS)Project ManagementResearch skillsAnalytical skillsVerbal communicationWritten communicationProblem-solving skillsOrganizational skillsTime management skills

Required

2-5 years' experience writing SQL queries, conducting data manipulation and scrubbing
Strong research skills to collect information, troubleshoot and document issues
Minimum intermediate working knowledge of Microsoft Office Excel
Experience in Customer Support, Technical Support, and Project Management
Excellent verbal and written communication
Strong analytical and problem-solving skills
Strong organizational and time management skills
Previous experience in Software as a Service (SAAS)

Company

Datacor, Inc.

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Datacor is a leading provider of industry-specific solutions that help process manufacturers, chemical distributors, and engineers grow, run, and elevate their business.
dateFounded in 1981
location
Florham Park, New Jersey, USA
people-size201-500 employees
web-link
http://www.datacor.com

H1B Sponsorship

Datacor, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2022 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Doug Salas
Chief Technology Officer
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Baker Bartley, CPA
Chief Financial Officer
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Recent News

PR Newswire
Datacor Expands Quality and Laboratory Solutions with Acquisition of VDISoft
2025-12-04
PR Newswire
Datacor Unifies Portfolio Companies Under One Brand to Deliver Greater Customer Value
2025-09-10
Pulse 2.0
Datacor Buying Manufacturing Intelligence Software Leader Informetric Systems
2025-08-24
Company data provided by crunchbase