Penske Truck Leasing · 2 weeks ago
Proactive Solutions Specialist
Reading, PA
Contract
Onsite
Mid Level
3+ years expPenske Truck Leasing is a premier global transportation provider dedicated to customer success. The Proactive Solutions Specialist is responsible for coordinating and executing assignments to enhance vehicle breakdown prevention through analytics and proactive customer communications.
Financial ServicesLeasingRental
Responsibilities
Customer Communications
Engage in customer communications daily via email and phone. communications are focused around proactive notifications towards the need for vehicle maintenance with varying severity and urgency
Documentation
Provide appropriate documentation of each scenario identified that requires action. Documentation will primarily exist in the internal systems of record, as well as other normal communication channels (outlook, etc..)
Field Maintenance Engagement
Proactively communicate and schedule service with appropriate field maintenance associates. Develop reliable approach, rapport, and follow-up
Real-time problem solving
Assess the current state of a specific process or scenario that requires action to mitigate risk or assure success. Develop and execute immediate actions (today); review results of immediate actions with Supervisor / Team and discuss lessons learned
Other projects as assigned by the supervisor
Qualification
Required
High School Diploma or equivalent required
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required
Preferred
Preferred degree(s) / certificate(s) in ASE, ASA and / or TCP; Trade school or vocational school degree
At least 3 years in a technical customer service role in similar environment: Trucking / Fleet Maintenance preferred
Previous experience in a role utilizing Microsoft Office (Outlook, Excel, Powerpoint) preferred
Previous experience in a role utilizing Enterprise management software: (ERP, HRIS, Footprints, Salesforce) preferred
Previous background in Diesel or Automotive Mechanics; Customer Service; Analytics, Telematics preferred
Company
Penske Truck Leasing
Penske Truck Leasing is a transportation solutions company that offers truck leasing, rental, and logistics services.
10001+ employees
H1B Sponsorship
Penske Truck Leasing has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (53)
2023 (49)
2022 (39)
2021 (17)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Jessica Bickley
Senior Executive Admin Asst to CFO, Controller, SVP Fleet Services, SVP BD & Treasurer, VP FP&A
Art Vallely
Executive Vice President- Chief Operating Officer
Recent News
Company data provided by crunchbase