Marsden Services · 11 hours ago
Director of Operations
Columbus, Ohio Metropolitan Area
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expMarsden Services is a company established in 1952 that offers comprehensive facility services nationwide. The Director of Operations oversees regional operations, ensuring exceptional customer care and operational excellence while fostering a high-performance work environment.
ConsultingFacilities Support ServicesFacility ManagementHeating Ventilation and Air Conditioning (HVAC)Professional Services
Responsibilities
Serve as the primary operational owner for a designated book of business, ensuring service excellence, KPI attainment, customer satisfaction, retention, and growth
Lead and support teams at customer locations to consistently meet contractual commitments, performance standards, and client expectations
Drive the development and execution of account-level and regional growth strategies, including service expansion, process improvements, and margin optimization
Partner with internal stakeholders (Sales, Finance, HR, Safety, TA and Operations) to identify client needs, resolve issues, and deliver scalable solutions
Ensure service quality, equipment standards, and performance metrics are maintained while optimizing resources and protecting fixed assets; recommend and implement equipment investments and scope enhancements
Own financial performance for assigned accounts and region, including budgeting, expense control, labor management, and proactive mitigation of cost or labor variances
Advise and support stakeholders on labor-related matters including safety, scheduling, training, employee relations, and policy compliance, ensuring fair and consistent application of company practices
Recruit, develop, and performance-manage leaders and frontline teams; address performance issues promptly and in partnership with Human Resources. Stay current on industry trends, client expectations, and technology to drive innovation, compliance, and continuous improvement
Qualification
Required
Must have a coaching mindset and be a champion of your team
Clearly and effectively formulate directions for others, effectively conveying expectations and what success looks like
Build authentic relationships within the organization, with customers, and with the community. Strong employee and client focus
Must have experience managing complex projects and bids
Clearly demonstrates exceptional business acumen, critical thinking, sound decision making, and creative problem-solving skills
Demonstrated ability to execute on established strategic vision to drive successful completion of objectives and key results
Possess personal qualities of integrity, credibility, and commitment to the organizational values
Exceptional communication, organizational and interpersonal skills, with strong ability to make decisions and collaborate across the business
Proficient written and verbal English communication
Ability to work in a fast-paced environment with changing priorities
Stay current on industry trends, client expectations, and technology to drive innovation, compliance, and continuous improvement
Minimum of 5+ years of progressive leadership experience within facility services, janitorial, or comparable service-based operations, with demonstrated accountability for multi-site performance and client outcomes
Proven experience leading a decentralized, mobile workforce across multiple customer locations, with increasing scope of responsibility and complexity
Ability to travel regionally up to 25% to support key accounts, operational leaders, and customer relationships
Preferred
Bachelor's degree in Business Administration, Operations Management, or a related field preferred; equivalent senior-level operational experience considered
Company
Marsden Services
Marsden Services are a full-service provider of commercial Janitorial, HVAC & Mechanical, Calibration, and Security services to clients.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Hillman
Chief Operating Officer
Peter Cain, CFE, CBSE
Chief Operating Officer
Recent News
2025-10-19
Memphis Business Journal
2024-02-04
Business Journals
2022-06-03
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