UVA Health · 9 hours ago
Patient Lodging and Support Services Program Coordinator
Virginia, United States
Full-time
Onsite
Entry Level
$19.50/hr - $19.50/hr
2+ years expUVA Health is a world-class academic medical center and health system seeking a Patient Lodging and Support Services Program Coordinator. This role is responsible for coordinating business, financial, and data functions to ensure efficient and cost-effective accommodations for patients and caregivers.
Health CareHospitalMedical
Responsibilities
Support negotiation, implementation, and ongoing management of lodging and hotel contracts, ensuring compliance with service standards, pricing, and performance expectations
Maintain updated files on all agreements, contract terms, vendor contacts, and renewal timelines
Serve as the primary administrative liaison for external lodging partners, addressing operational questions and resolving routine vendor issues
Assist with developing and updating policies, procedures, and workflow documents for lodging operations
Review, reconcile, and process invoices from hotels and lodging partners with accuracy and timeliness
Track lodging utilization, costs, and budget impacts to support financial oversight of the program
Coordinate with Finance, Supply Chain, and Patient Care teams to verify billing details and resolve discrepancies
Maintain organized and auditable financial records in accordance with UVA Health requirements
Maintain accurate and complete lodging program data across all systems and databases
Generate routine and ad hoc reports on utilization, trends, financials, patient demographics, and other key performance indicators
Support the development of dashboards and data summaries used for leadership updates, program planning, and strategic decision-making
Ensure data integrity and compliance with privacy and confidentiality standards
Monitor daily lodging capacity across Hospitality House and contracted hotel partners and support placement workflows as needed
Communicate updates on room availability, referral volumes, and operational changes to internal teams
Assist with administrative aspects of philanthropic financial assistance programs, including documentation, eligibility verification, and reporting
Collaborate with internal stakeholders—including Social Work, Finance, and Guest Services—to support smooth program operations
Provide responsive, professional support to internal stakeholders with questions related to lodging processes, eligibility, or administrative requirements
Assist in problem resolution when operational issues arise, escalating as appropriate
Participate in efforts to gather feedback from guests, staff, and partners to support continuous program improvement
Qualification
Required
High School Graduate or Equivalent
2 years relevant experience
Preferred
Bachelor's Degree
Benefits
Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
Paid Time Off, Long-term and Short-term Disability, Retirement Savings
Health Saving Plans, and Flexible Spending Accounts
Certification and education support
Generous Paid Time Off
Company
UVA Health
UVA Health is a healthcare center that provides home healthcare, dentistry, and palliative care services.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$0.1MKey Investors
Virginia Innovation Partnership Corporation
2025-01-14Grant· $0.1M
Leadership Team
Erik Shannon
CEO UVA Community Health
K. Craig Kent
Chief Executive Officer
Recent News
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