Allianz Trade in North America · 17 hours ago
CUSTOMER SERVICE PARTNER
United States
Full-time
Remote
Entry Level
$55K/yr - $65K/yr
1+ years expAllianz Trade in North America is a trusted insurance and asset management company. They are seeking a Customer Service Partner who will manage and resolve client requests across multiple channels while supporting the Direct Sales Force in business production.
Insurance
Responsibilities
Answers customer requests over the phone or email on various topics across all core functions with a sense of urgency
Works closely with the Direct Sales Force and broker partners to accurately expedite new business application input with offshore partners
Manages a large portfolio of policies with key responsibilities to include: Communication with the Direct Sales Force and broker partners in regards to policy renewal changes, policy construction & policy distribution
Responsible for managing collection of past due invoices and other policy items for assigned portfolio
Identifies process improvements based on exposure to client issues and concerns that directly impact retention and new business production
Support implementation of Voice of the Customer initiatives in the region
Qualification
Required
Bachelor's Degree preferred
1-2 years of Customer service or administrative experience
Spanish speaking is a plus
Highly computer literate with proficiency in Word, Excel and similar software
Exceptional internal & external client service mentality
Excellent trouble shooting skills
Ability to assimilate and apply information from multiple functions
Excellent written and verbal communication skills
Excellent technical and analytical skills
Proven ability to manage multiple work functions in a high volume setting
Self motivated & team player
Strong people skills and ability to manage external customers including broker partners and internal agents
High level of organization
High level of computer literacy with an ability to quickly acclimate to new systems
Prior customer service experience
Preferred
Looking for candidates that possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and integrating AI into everyday business processes
(Generative) Artificial Intelligence or GenAI or AI
Data Analysis
(Microsoft) Copilot
ChatGPT
Benefits
Competitive compensation
Annual bonus eligibility and/or commission structure opportunities
401(k) discretionary match of up to 6%
Flexible work schedules
Health and wellness benefits
Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off
Tuition Reimbursement
Family care resources, including fertility and adoption benefits
Company
Allianz Trade in North America
Allianz Trade is the global leader in trade credit insurance and a recognized specialist in the areas of Surety bonds, debt collection processes, e-commerce credit insurance, structured trade credit and political risk.
Founded in 1883Baltimore, Maryland, US
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Lindstrom
Regional Head of Transformation and Digital Partnerships
Alix McCabe, PMP
Chief Human Resources and Communications Officer - Americas Region
Company data provided by crunchbase