Schaefer Plastics North America, LLC. · 8 hours ago
Senior Key Account Operations Specialist (Customer Service)
Charlotte, NC
Full-time
Onsite
Senior Level
5+ years expSchaefer Plastics North America, LLC. is a family-owned company that manufactures innovative waste and packaging solutions. The Senior Key Account Operations Specialist is responsible for managing strategic customer relationships and ensuring operational execution in the Waste division.
ManufacturingPackaging ServicesPlastics and Rubber Manufacturing
Responsibilities
Serve as the primary operational point of contact for assigned key and national accounts
Own the accuracy and execution of quotes, RFQs, sales orders, and work orders within Microsoft Dynamics ERP
Partner with the National Account Manager on account strategy, execution priorities, and issue resolution
Coordinate closely with Customer Service, Sales, Manufacturing, Logistics, and Shipping/Receiving to meet customer requirements
Monitor order flow, production timing, and delivery schedules; proactively manage risks and constraints
Ensure compliance with customer agreements, pricing structures, artwork approvals, and delivery timelines
Manage invoice uploads, customer portals, and required account documentation
Maintain and analyze order tracking, inventory, and account-specific reporting
Support receivables inquiries, credit requests, returns, and warranty claims with sound judgment
Identify recurring issues, process gaps, or inefficiencies and recommend practical improvements
Act as a knowledgeable advocate for the customer while balancing operational realities
Qualification
Required
5+ years supporting key, national, or strategic accounts in a manufacturing or industrial environment
Demonstrated experience working cross-functionally across Customer Service, Sales, Operations, and Logistics
Strong ERP experience (Microsoft Dynamics preferred)
Advanced proficiency in Excel for tracking, reconciliation, and reporting
High level of accuracy and attention to detail, especially with pricing and order execution
Ability to manage multiple priorities and shifting demands in a fast-paced setting
Clear, confident communication style with internal teams and external customers
Strong sense of ownership and follow-through
Comfortable operating independently while being a collaborative team partner
Preferred
Experience supporting custom products, configurable orders, or artwork approvals is a plus
Company
Schaefer Plastics North America, LLC.
Founded in 1937, Schaefer Systems International, Inc.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase