Fairview Health Services · 14 hours ago
DME Customer Support Specialist
St Paul, MN
Full-time
Onsite
Mid Level
3+ years expFairview Health Services is dedicated to helping patients achieve optimal independence and comfort. The DME Customer Support Specialist provides excellent customer service, interacts with patients and a multidisciplinary team, and performs clerical functions to ensure an exceptional patient experience.
AssociationHealth CareHospitalMedical
Responsibilities
Demonstrates excellent customer service skills
Produces efficient and accurate orders
Records and updates patient charts accurately, communicating changes to all involved staff
Seeks out solution to conflicts directly through parties involved and other available resources
Adds pertinent information and documents into the patient record in Brightree
Navigate through patient medical records using EPIC
Arrange for interpreter services when appropriate
Completes insurance verification
Takes and leaves concise messages for patients; responds as requested
Reviews and routes scans, faxes medical documents to necessary parties
Strong knowledge and familiarity with the Fairview system
Strong organizational and prioritization skills
Ability to prioritize competing activities
Knowledge of applicable DME equipment and processes
Completes all order and entry functions
Answers and responds to telephones calls
Completes clerical duties
Report professional development to supervisor
Meet weekly productivity measurements
Implements department procedures to maintain systems and records
Maintains databases, files, and records on a regular basis according to established procedure
Demonstrates strong communication skills
Request IT service independently
Qualification
Required
3 years of customer service
Demonstrates excellent customer service skills
Produces efficient and accurate orders
Records and updates patient charts accurately, communicating changes to all involved staff
Seeks out solution to conflicts directly through parties involved and other available resources
Adds pertinent information and documents into the patient record in Brightree
Navigate through patient medical records using EPIC
Arrange for interpreter services when appropriate
Completes insurance verification
Takes and leaves concise messages for patients; responds as requested
Reviews and routes scans, faxes medical documents to necessary parties
Strong knowledge and familiarity with the Fairview system
Strong organizational and prioritization skills
Ability to prioritize competing activities
Knowledge of applicable DME equipment and processes
Completes all order and entry functions
Answers and responds to telephones calls
Completes clerical duties
Report professional development to supervisor
Meet weekly productivity measurements
Implements department procedures to maintain systems and records
Maintains databases, files, and records on a regular basis according to established procedure
Demonstrates strong communication skills
Request IT service independently
Preferred
Associates Degree or bachelor's degree
Experience in a medical setting, medical terminology, Brightree and EPIC
Benefits
Medical
Dental
Vision plans
Life insurance
Short-term and long-term disability insurance
PTO and Sick and Safe Time
Tuition reimbursement
Retirement
Early access to earned wages
And more!
Company
Fairview Health Services
Fairview Health Services is a nonprofit healthcare organization that provides various medical and wellness services.
10001+ employees
H1B Sponsorship
Fairview Health Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (3)
2022 (9)
2021 (7)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
unknown2022-11-15Acquired
Leadership Team
James Hereford
President and CEO
Joe Gaylord
Executive Vice President & Chief Financial Officer
Recent News
2025-12-17
Twin Cities Business
2025-12-09
2025-11-23
Company data provided by crunchbase