Quintessentially · 17 hours ago
Guest Management Lead
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
$125K/yr - $150K/yr
15+ years expQuintessentially is the world’s leading luxury lifestyle management group, providing comprehensive lifestyle management and brand experiences. The Guest Management Lead is responsible for the planning, coordination, and execution of VIP guest experiences for large-scale brand clients, ensuring seamless delivery across all guest touchpoints and managing multiple stakeholders and vendors.
Personalization
Responsibilities
Lead guest management for large-scale brand activations, hospitality programs, and multi-day events
Oversee all guest-facing logistics including transportation, hotel coordination, rooming lists, arrivals/departures, on-site movements, and VIP handling
Manage hotel rooming lists, upgrades, special requests, amenities, and in-room gift drops in coordination with client procurement and hotel partners
Coordinate hair and makeup logistics for executives, talent, and VIP guests
Act as the primary internal point of contact across Travel, Concierge, and Events teams
Translate client briefs into executable workstreams with clear ownership and timelines
Oversee on-site guest services, concierge desks, and VIP support teams
Manage real-time changes and guest issues
Serve as a trusted operational partner to senior brand stakeholders
Maintain proactive communication before, during, and after events
Support budgeting, forecasting, and cost tracking
Manage third-party vendors and assist with post-event reconciliation
Qualification
Required
15+ years of experience in guest management, event operations, or luxury hospitality
Proven experience managing VIPs and senior stakeholders
Exceptional attention to detail and ability to manage multiple workstreams
Preferred
Experience with global brands or large-scale corporate events
Familiarity with international travel logistics
Benefits
Healthcare, Dental & Vision. Company contribution provided
Generous PTO after three months of service
Birthday Allowance, take your birthday off on us
401k, available on the first day of the month following your start date
Company
Quintessentially
Quintessentially is a U.K.-based company that provides private and corporate concierge services worldwide.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-10-21Series Unknown
Leadership Team
Jason Palasz
CEO, Quintessentially LATAM
Lauren Wilt
CEO, USA
Recent News
2025-12-10
Company data provided by crunchbase