SmartSense by Digi · 7 hours ago
Project Manager, SmartSense (Lehi, UT - Onsite)
Lehi, UT
Full-time
Onsite
Entry Level
$63K/yr - $99K/yr
1+ years expSmartSense by Digi is a fast-growing company utilizing the Internet of Things (IOT) to enhance decision-making for organizations. They are seeking a detail-oriented Project Manager to coordinate client-focused projects, ensuring smooth implementations and high customer satisfaction while managing timelines and KPIs.
Information Technology
No H1B
Responsibilities
Coordinate cross-functional teams to deliver client projects on time
Build and manage project timelines, milestones, and implementation plans
Define installation goals and support successful customer onboarding
Monitor and assist with customer escalations to ensure timely and thoughtful resolution
Coordinate customer training sessions, documentation, and training videos
Track project progress and provide clear status updates and reporting
Apply best practices to improve efficiency, consistency, and customer experience
Support long-term initiatives such as touchless onboarding and process improvements
Qualification
Required
1-3 years of experience in a customer support, product support, or client-facing role
Organized and customer-focused with strong attention to detail
Comfortable working with data and using metrics to improve performance
Strong communication skills and the ability to manage multiple tasks at once
Calm and adaptable in fast-paced or high-volume environments
Motivated to learn and grow technical and functional skills
Preferred
Experience monitoring or improving KPIs such as response time or CSAT
Familiarity with tools such as NetSuite, Salesforce, JIRA, or Zendesk
Exposure to high-volume support or operations environments
Benefits
Short-term incentive program
New hire stock award
Paid parental leave
Open (uncapped) PTO
Hybrid work environment
Competitive medical, health & wellbeing and compensation offerings
Company
SmartSense by Digi
SmartSense delivers intelligence-driven IoT solutions that enhance food and product safety, automate healthcare compliance, optimize facility monitoring, and increase actionability across the supply chain.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2011-11-01Grant
Leadership Team
Michael Seery
Client Partner
Patricia Hinton
Client Partner
Recent News
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