Mentis Systems · 11 hours ago
Technical Support Specialist
St Louis, MO
Contract
Hybrid
Mid Level
3+ years expMentis Systems is seeking a Technical Support Specialist to provide internal end-user support for hardware, software, and networking solutions. The role involves delivering IT support services through proactive maintenance and reactive troubleshooting, requiring excellent time management and communication skills.
CRMInformation TechnologyIT InfrastructureSoftware
Hiring Manager
Manni Kumar
Responsibilities
Provide help desk (L1) and onsite desk side (L2) support to clients working onsite and remote
Work assigned incidents and requests in ServiceNow while also providing support independent of a ticketing system
Ability to provide white glove (high-touch) client support in a fast-paced environment
Self-starter that thrives in a team environment and can work independently with limited supervision
Knowledge of hardware break/fix. HP and Lenovo preferred
Excellent IT troubleshooting skills
Image, configure, and deploy HP and Lenovo laptops/desktops
Update hardware asset records for workstations that are deployed, changed hands, or returned to stock using ServiceNow Asset Manager
HP printer maintenance and troubleshooting
Mobile device (iOS & Android) setup and troubleshooting
Conference room equipment support (e.g., Microsoft Teams Room, projectors, speakerphones)
Windows 10/11 operating system troubleshooting and support (Mac OS knowledge is a plus, but not required)
Working knowledge of the Microsoft Office Suite (e.g., Excel, Outlook, PowerPoint, and Word) and Microsoft 365 (formerly Office 365)
Working knowledge of common enterprise tools including remote support software, VPN client software, Microsoft Tools (e.g., Active Directory, PowerShell, Computer Management)
Client-side network troubleshooting in a broad range of environments (i.e., corporate LAN/WAN, home routers, mobile broadband/WWAN/hotspots)
Run small-scale projects as directed
Participate in after-hours on-call rotation
Qualification
Required
3-5+ years' experience providing technical support to end users in an enterprise environment
Provide help desk (L1) and onsite desk side (L2) support to clients working onsite and remote
Work assigned incidents and requests in ServiceNow while also providing support independent of a ticketing system
Ability to provide white glove (high-touch) client support in a fast-paced environment
Self-starter that thrives in a team environment and can work independently with limited supervision
Knowledge of hardware break/fix. HP and Lenovo preferred
Excellent IT troubleshooting skills
Image, configure, and deploy HP and Lenovo laptops/desktops
Update hardware asset records for workstations that are deployed, changed hands, or returned to stock using ServiceNow Asset Manager
HP printer maintenance and troubleshooting
Mobile device (iOS & Android) setup and troubleshooting
Conference room equipment support (e.g., Microsoft Teams Room, projectors, speakerphones)
Windows 10/11 operating system troubleshooting and support (Mac OS knowledge is a plus, but not required)
Working knowledge of the Microsoft Office Suite (e.g., Excel, Outlook, PowerPoint, and Word) and Microsoft 365 (formerly Office 365)
Working knowledge of common enterprise tools including remote support software, VPN client software, Microsoft Tools (e.g., Active Directory, PowerShell, Computer Management)
Client-side network troubleshooting in a broad range of environments (i.e., corporate LAN/WAN, home routers, mobile broadband/WWAN/hotspots)
Run small-scale projects as directed
Participate in after-hours on-call rotation
Preferred
Enthusiastic, self-starter that is open to learning all facets of the job and staying abreast on technology trends
Working knowledge of Microsoft 365 Enterprise applications (e.g., Power BI, Flow, PowerApps, Teams, SharePoint)
Proven ability to provide individual and/or group training sessions on the use of technology to non-technical people
Technical certifications, Vocational school in technology, or courses toward/college degree in Computer Science, Information Systems, or related field
Cisco Call Manager experience is a plus
Company
Mentis Systems
Mentis Systems specializes in CRM and ERP Integration, application and infrastructure outsourcing and other IT services.
1001-5000 employees
H1B Sponsorship
Mentis Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Shabu Khan
President & Chief Operating Officer
Company data provided by crunchbase