Concordia Group · 18 hours ago
Auto Shop Manager
Concordia Group, through its division Surus Auto Dealers, is seeking an Auto Shop Manager to oversee the efficient operation of their vehicle fleet. The role involves managing maintenance and service needs, optimizing fleet utilization, and ensuring customer satisfaction while supervising staff and maintaining compliance with safety standards.
Responsibilities
Supervise and schedule mechanics, and support staff
Train and evaluate employees
Delegate tasks and monitor performance
Resolve conflicts and motivate team members
Coordinate repair and maintenance work on vehicles
Prioritize incoming jobs and assign them based on skill and availability
Ensure timely and efficient completion of work
Prepare, review and update work orders in NAPA Tracs
Ensure profitability and minimize waste/losses
Communicate with customers to explain issues and recommend repairs
Provide estimates and get approvals
Handle complaints and follow up to ensure satisfaction
Manage inventory of parts, tools, and fluids
Order and receive parts and supplies
Track usage and maintain appropriate stock levels
Enforce health, safety, and environmental regulations
Ensure proper disposal of hazardous materials
Maintain clean and organized work areas
Keep equipment calibrated and tools in working order
Maintain records of vehicle services, repairs, and parts used
Submit performance or operational reports to upper management
Keep maintenance logs and technician and mechanic timesheets updated
Assist mechanics with diagnostics and complex repairs when needed
Stay current with advancements in vehicle technology and repair practices
Work with vendors for parts, tools, and equipment
Coordinate with outside contractors for specialized services or overflow work
Qualification
Required
Past experience supervising and scheduling mechanics
Previous experience as a lead mechanic
Skilled overseeing repairs and maintenance work
Client facing experience in a dealership
Skilled using Excel to create reports on vehicle services, repairs, and parts used plus fleet status
Valid Driver's License
Preferred
Experience with NAPA Tracs software to prepare and update work orders is preferred
Prior experience managing maintenance for a fleet is preferred; experienced fielding incoming calls from crews in corporate trucks needing maintenance while on the road in remote cities
Benefits
401K – with company match up to 6%
Healthcare: Medical, Dental, Vision with BCBS as the carrier
Company paid life insurance
Short- and long-term disability benefits
Vacation pay and sick pay
Minimum of 10 paid holidays
1 floating holiday per year
Endless opportunities for growth!