Apetan Consulting LLC · 17 hours ago
IT Service Desk Analyst
Madison, WI
Contract
Hybrid
Senior Level
5+ years expApetan Consulting LLC is seeking an IT Service Desk Analyst to join their IT Service Desk team in Madison, WI. This role provides first-line support for IT-related incidents and service requests, ensuring customer satisfaction and efficient service delivery while assisting with technical support issues related to hardware and software.
Information Technology
Responsibilities
Provide first-line support to customers utilizing the organization’s IT services
Log, track, and resolve incidents while ensuring service levels and customer satisfaction are met
Assist customers in resolving technical support issues of varying complexity related to computer hardware, software, peripheral equipment, and user password issues
Perform installation, maintenance, and problem resolution for desktop platforms, software, and operating systems
Contribute to the development and maintenance of documentation, training materials, and the service desk knowledgebase
Document all activity in a designated IT service management system
Comply with all safety rules and regulations, including reporting incidents or near misses, maintaining safe working conditions, and using appropriate personal protective equipment when required
Qualification
Required
Service Desk & IT/Desktop Support (2–5+ years of relevant experience)
Troubleshooting hardware, operating system, and software issues (2–5+ years of relevant experience)
Strong customer service and communication skills
The candidate must be a current resident of Wisconsin
No relocations. Must have history of working for Wisconsin based clients
Preferred
Familiarity with ITSM / ticketing systems (e.g., Cherwell)
Experience writing technical and end-user documentation
Imaging and deploying PCs (2–5 years of experience)
Company
Apetan Consulting LLC
We are a prominent executive search & selection company, providing a wide range of recruitment solutions for various requirements.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase