Summa Health · 7 hours ago
Patient Registration/Call Center
Greater Cleveland
Full-time
Hybrid
Entry Level
$17.43/hr - $20.92/hr
1+ years expSumma Health is recognized as one of the region’s top employers, committed to delivering excellent service to patients and families. The Patient Access Liaison role involves assisting callers and patients with various inquiries, including appointment scheduling and insurance verification, while providing high levels of customer service.
Health CareMedicalNon Profit
Responsibilities
Assists callers and/or patients in the following capacities: way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, initial screening of patient sign/symptoms, class scheduling and any other questions or concerns
Provides a high level of customer service to present a positive impression of Summa Health
Qualification
Required
High school diploma/GED required
Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity
Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook)
Demonstrates communication, organizational and interpersonal skills
Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members
Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment
Attentiveness to detail
Ability to sit or stand for extended periods up to 12 hours depending on location
Work weekends, evenings, and holidays as assigned
Reliable Transportation required
Ability to adjust work hours to meet business demands as required
Preferred
Post high school level coursework in healthcare, accounting, business, public relations or related field preferred
One (1) year experience performing customer service or general office support experience in any industry preferred
Contact or call center experience preferred
Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus
Benefits
Medical
Dental
Vision
Life
Paid time off
Basic Life and Accidental Death & Dismemberment (AD&D)
Supplemental Life and AD&D
Dependent Life Insurance
Short-Term and Long-Term Disability
Accident Insurance, Hospital Indemnity, and Critical Illness
Retirement Savings Plan
Flexible Spending Accounts – Healthcare and Dependent Care
Employee Assistance Program (EAP)
Identity Theft Protection
Pet Insurance
Education Assistance
Daily Pay
Company
Summa Health
Summa Health is a non-profit medical care that offers orthopedic, weight management, sleep medicine, mental, and digestive health services.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$14.6M2024-01-17Acquired
2020-02-07Grant· $1.5M
2019-11-21Grant· $2.1M
Leadership Team
Cliff Deveny
Advisor/CEO Emeritus
Recent News
2025-11-27
Mobihealthnews
2025-11-08
2025-11-02
Company data provided by crunchbase