Braze · 12 hours ago
Customer Account Executive, Emerging Enterprise
Chicago
Full-time
Onsite
Mid, Senior Level
$102K/yr - $122K/yr
5+ years expBraze is a leading customer engagement platform that empowers brands to deliver exceptional customer experiences. The Customer Account Executive will manage and grow existing customer relationships, ensuring account growth, retention, and satisfaction through collaboration with cross-functional teams.
AnalyticsCRMMarketingMarketing AutomationSoftware
Responsibilities
Own a defined set of customer relationships, including managing all expansion and renewal activities
Develop commercial relationships to increase Braze utilization and value
Partner closely with cross-functional partners to secure contract renewals
Nurture and close account expansion deals including upsell, cross-sell, and net new lines of business
Effectively communicate customer feedback to Braze product team
Achieve quarterly upsell and renewal targets
Cross-department collaboration, including but not limited to Customer Success, Sales, RevOps, Product, Legal and Marketing
Coordinate resources to drive feature adoption
Develop, maintain and grow Braze and Braze Ecosystem product knowledge
Establish deep knowledge of accounts across all areas (onboarding, success, commercials, procurement, legal, org structure, etc.)
Proactively analyze customer product usage, develop whitespace analysis and identify growth opportunities
Quarterly whitespace mapping to increase revenue predictability
Work with Customer Success and OTS to seamlessly transition clients from pre-sales, through onboarding and into ongoing Service usage
Qualification
Required
5-years of experience in Account Management, SaaS sales, or similar quota-carrying roles
5 years of experience closing and/or managing strategic customers
Ability to research accounts, develop a point of view (POV) on the value your technology can drive for the account, and prioritize accounts across a territory to maximize bookings
Proven success navigating large organizations and ability to quickly identify the decision makers and the decision making process for large SaaS investments
Drive, determination, and accountability
Background in Enterprise SaaS sales for Mobile and/or Marketing Technology
Outstanding verbal, written, and stand-up presentation skills, with experience in presenting value propositions to executive teams
Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint) and Keynote
Prior experience with salesforce.com CRM, or other CRM used to manage sales pipeline
Excellent organizational skills and time management abilities
The ability to handle multiple competing priorities
Proven ability to quickly get up to speed on new cloud apps and tools
A proven networker in your daily life
Up-to-date on digital trends, especially in the mobile, web and email space
Ability to travel to customer/prospect sites, marketing events, and to company and regional gatherings
Preferred
Prior experience in a startup technology company is a plus
Benefits
Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®
Company
Braze
Braze is a customer engagement platform that enables customer-centric interactions between brands and consumers.
1001-5000 employees
H1B Sponsorship
Braze has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (10)
2023 (5)
2022 (16)
2021 (6)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$314.29MKey Investors
SnowflakeMeritech Capital PartnersBattery Ventures
2025-04-10Post Ipo Equity· $139.19M
2023-06-21Grant
2021-11-17IPO
Leadership Team
Astha Malik
Chief Business Officer - Braze (NASDAQ:BRZE)
Recent News
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Company data provided by crunchbase