New York State Department of Motor Vehicles · 3 hours ago
Motor Vehicle Representative 1, G-9 (Hourly) (NY HELPS) - Albany District Office
Albany, NY
Full-time
Onsite
Entry Level
$20/hr - $20/hr
1+ years expThe New York State Department of Motor Vehicles is seeking a Motor Vehicle Representative 1 to provide customer service to the public regarding licenses, registrations, and related agency programs. The role involves significant in-person and telephone contact, processing customer payments, and managing various office equipment while maintaining a professional demeanor in challenging situations.
Document PreparationGovernmentNon Profit
Responsibilities
Responsible for substantial in-person or telephone contact with members of the public seeking services or information regarding licenses, registrations, identification, testing, insurance, penalties, hearings, and related agency programs
Responsible to effectively use a computer with multiple applications running simultaneously
Responsibilities could include operation telecommunication consoles, cameras, a cash drawer, photocopiers, fax machines, scanners, calculators, etc
Responsible for processing customer payments such as: cash, checks, credit card charges, and inventories of documents, license plates, registration stickers, and other security items
Expected to wear a headset and would be expected to effectively answer telephone calls which are automatically and continuously distributed by a complex telephonic system
Telephone calls may be monitored for quality assurance
As with many jobs interacting with the public, you may encounter uncooperative or sometimes hostile individuals
You would be expected to act in a calm, courteous, and reasonable manner even under very difficult, highly stressful, and at times, confrontational circumstances
Qualification
Required
Graduated from high school or have earned a high school equivalency diploma
One year of experience in a position where your primary responsibility was providing customer service to the general public either in an environment with substantial face-to-face interaction or in a call center environment
30 college semester credit hours
Benefits
Paid Leave
Paid Holidays
Pension
Health Insurance
Dental & Vision Coverage
Flex Spending
Voluntary 457B Retirement Saving Program
Health Care Spending Account
Tuition Assistance Programs
Public Service Loan Forgiveness Program
Transportation Savings Program
Employee Assistance Programs
Company
New York State Department of Motor Vehicles
New York State Department of Motor Vehicles is a government organization that offers motor vehicle and driver-related services.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Government Technology US
2026-01-22
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