Akima · 16 hours ago
Systems Analyst I (Active Secret Clearance) - 1st Shift position - Monday – Friday (7:00 AM – 3:00 PM)
Sterling, VA
Full-time
Hybrid
New Grad, Entry LevelCloud Lake Technology, an Akima company, is looking for an Associate Systems Analyst to join their team supporting government customers. The role involves supporting Emergency Management service delivery and incident management while ensuring compliance with service level agreements.
ConstructionConsultingCyber SecurityInformation TechnologyLogisticsManagement ConsultingSupply Chain ManagementTechnical Support
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Supports overall sustainment of DoD Emergency Management (EM) Mass Warning Notification, E-911, Common Operating Picture, Giant Voice, and Audio Visual Notification Systems including the management, operation, and maintenance of associated hardware, software, and processes. Utilizes and demonstrates an expert understanding of each of the aforementioned systems
Provides timely and expert incident management services in strict adherence to the Service Level Agreement (SLA) metrics and Key Performance Indicators set forth by the program
Documents, coordinates, and troubleshoots technical questions and reported incidents from Emergency Responders that report system problems or incidents. Problems may include poor system response time, potential security incidents, inability to access system resources, or questions on the use of a specialized software
May train end-users to perform the resolution steps through self-service, or by another area, such as the security administration, systems administrator, etc., based on Cloud Lake’s organizational structure and separation of duties principles in place
Communicates, plans, schedules, documents, and manipulates data (spreadsheet and databases) for existing metrics and EM related issues as needed
Performs and conducts research of potential resolution of technical issues
Resynchronizes/reinitializes tokens and smart cards and resolves other problems with the EM systems access control
Works closely with Engineering, Security, and Systems Administration teams to incorporate customer feedback and address key support and usability concerns for customers
Communicates and interacts effectively with internal and external partners including but not limited to, third-party support team, Government customers, and system users across 80+ installations worldwide
Facilitates increased communications for resolution of system or security related incidents
Analyzes, reviews, measures, and reports on Service Level Performance against agreed upon SLA and provide ongoing recommendations for process improvement
Evaluates tools, best practices, technologies, and approaches to EM service delivery problems / issues for incorporation into the overall service management policies and procedures
Administers and maintains the ticket management tool and promotes the proper use of the tool to ensure each user experience quality / reported incident is properly documented, monitored, resolved, and evaluated
Demonstrates compliance with applicable laws and regulations
Maintains standard operating procedures
Qualification
Required
Active DoD Secret Clearance is required
Security+ CE (must be willing to obtain after beginning job duty)
Network+ (must be willing to obtain after beginning job duty)
Knowledge of / willingness to learn Emergency Management systems (E911, MWN, etc.)
Demonstrated experience with Service Delivery / Incident Management Process
Strong written and verbal communication skills
Strong troubleshooting and conflict resolution skills
Ability to work flexible hours and be on call
May require limited travel (0 - 4 times a year)
Willing to work 1st shift: Mon-Fri 7:00 AM - 3:00 PM
Must be located within a commutable distance of the worksite in Sterling, VA
Candidate must be available to work a modified schedule (if necessary) and work 100% on-site for the first 4-8 weeks during training
On-site presence 3-4 days per week. This requirement is subject to change based on business needs, and the role may transition from hybrid to fully in-office
Benefits
Comprehensive benefits
Competitive pay
Growth opportunities
Excellent retirement options
Company
Akima
Akima focuses on delivering services in the areas of logistics, IT, supply chain, systems engineering, construction and protective services.
Founded in 1995
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Jenkins
Group President
Michael Alvarado
Chief Growth Officer
Recent News
Providence Business News
2025-12-31
Huntsville/Madison County Convention & Visitors Bureau
2025-10-23
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