Dropbox · 3 hours ago
CX Technical Content Design Intern (Summer 2026)
United States
Internship
Remote
Intern
$4,000/mo - $4,500/mo
Start in 2026 SummerDropbox is a leading company in cloud storage and collaboration tools, and they are seeking a Technical Content Developer Intern for Summer 2026. The role involves creating impactful technical documentation and user guides to enhance customer success and product adoption across various use cases.
CollaborationEnterprise SoftwareFile SharingPrivate CloudWeb Hosting
Responsibilities
Tell the technical story of Dropbox’s product suite, in a way that enables all customers to get the most out of their Dropbox experience
Create technical user guides tailored to key departmental use cases (e.g., engineering, support), enabling customers, Customer Success Managers (CSMs), and CX support agents to drive successful product adoption, implementation, and growth
Conduct stakeholder and subject matter expert (SME) interviews as part of the discovery phase of content development
Manage stakeholder review cycles, setting and managing timeline expectations, and discerning what is actionable feedback and applying updates to content
Participate in audits and research to drive case studies around ideal customer profile (ICP) to target areas of impact
Qualification
Required
Currently pursuing an undergraduate or graduate degree (graduating in/after Dec 2026) in Content Strategy, Content Design, Information Science, Journalism, English, Communications, Design, Human-Computer Interaction, Technical Writing, or other relevant field
Ability to break down complex infrastructure, cloud, or security concepts and communicate them effectively to both technical and non-technical audiences
Editorial writing experience, using Chicago Manual of Style
Customer obsessed, with a bias towards customer use cases and making technology useful to wide audiences
Action-oriented self-starter with a love of making people and companies more effective, an eagerness to learn the ins and outs of how a product works, and a growth mindset driving you to roll up your sleeves to make things happen
Passionate about Dropbox's mission and products and representing our customers' needs
Preferred
Experience using standardized editorial style and brand guides
Experience building enablement content in tools like Highspot, AEM, Guru, or LMS platform
Company
Dropbox
Dropbox is a smart workspace company that provides secure file sharing, collaboration, and storage solutions.
Founded in 2007
1001-5000 employees
H1B Sponsorship
Dropbox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (127)
2024 (105)
2023 (103)
2022 (166)
2021 (197)
2020 (157)
Funding
Current Stage
Public CompanyTotal Funding
$2.41BKey Investors
JP Morgan ChaseJPMorgan PartnersBlackRock
2025-09-09Post Ipo Debt· $700M
2018-03-23IPO
2017-03-30Debt Financing· $600M
Leadership Team
Drew Houston
Founder & CEO
Arash Ferdowsi
Co-Founder
Recent News
2025-12-19
Business Standard India
2025-12-19
2025-12-16
Company data provided by crunchbase