Coppin State University · 20 hours ago
CRM Manager
Bowie State University
Full-time
Onsite
Mid Level
$75K/yr - $85K/yr
3+ years expCoppin State University is seeking a CRM Manager to oversee the implementation and optimization of Slate CRM for admissions. The role involves managing complex projects, collaborating with stakeholders, and ensuring data accuracy and integrity within the CRM system.
AlumniEducationHigher Education
Responsibilities
Lead the continued implementation and optimization of Slate CRM for both undergraduate and graduate admissions
Build and manage complex workflows, rules, queries, forms, portals, and communication campaigns to enhance admissions processes and user experiences
Serve as the subject matter expert on Slate functionality and best practices
Collaborate with admissions stakeholders to translate business needs into functional CRM solutions
Support data integration efforts between Slate and PeopleSoft (SIS), ensuring data accuracy, consistency, and integrity
Develop and maintain user training materials and provide training sessions for internal stakeholders
Monitor system performance and identify areas for enhancement or automation
Stay informed on Slate updates and new features; assess relevance and plan for implementation
Work with institutional research and enrollment analytics teams to support reporting and data needs
Serve as liaison with Technolutions, attending Slate community events and participating in user groups
Troubleshoot system issues and manage resolution in coordination with DoIT and/or vendor support
Perform other duties as assigned
Qualification
Required
Experience with Slate implementation and end-to-end admissions lifecycle support
Slate-certified (technically or functionally), or strong engagement in the Slate community (e.g., attending Summit, regional user groups)
Demonstrated experience building and managing workflows, rules, and custom fields in Slate
Strong data management and analytical skills
Excellent organizational, communication, and project management skills
Ability to work collaboratively across departments and with varying levels of technical expertise
Bachelor's degree in information systems, Higher Education Administration, Business, or related field
Minimum of 3 years of experience in Slate CRM administration or management
Preferred
Experience with API, SFTP, or other data integration protocols
Knowledge of data privacy regulations such as FERPA and best practices in handling student data
Prior experience in a higher education admissions or enrollment setting
Familiarity with PeopleSoft or other SIS systems, and experience with system integration projects
Benefits
Medical
Dental
Prescription
Long-term disability
Accidental death and dismemberment insurance
Life insurance
Paid time for paid sick leave
Annual leave
Personal leave
12 paid holidays per year
Tuition remission
Employer-funded pension
Supplemental retirement accounts
Company
Coppin State University
Coppin State University is a school in Baltimore.
501-1000 employees
H1B Sponsorship
Coppin State University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$8.55MKey Investors
T. Rowe Price FoundationNational Telecommunications and Information AdministrationU.S. Department of Education
2024-01-08Grant· $0.45M
2023-01-30Grant· $3.99M
2022-09-13Grant· $4.11M
Leadership Team
Ahmed El-Haggan
Vice President of Information Technolog, Advancement, CIO, and Prof. of Computer Science
Albert Robinson
Executive Director Strategic Partnerships & Community Engagement
Recent News
Maryland Daily Record
2026-01-17
2025-11-04
Company data provided by crunchbase