TTCU Federal Credit Union · 20 hours ago
Recoveries Specialist
Tulsa, OK
Full-time
Onsite
Entry Level
1+ years expTTCU Federal Credit Union is seeking a Recoveries Specialist responsible for maximizing financial recovery on charged-off accounts. The role involves strategic member engagement, advanced negotiation techniques, and skilled resolution strategies to achieve optimal recovery outcomes.
FinanceFinancial ServicesLending
Responsibilities
Initiate strategic contact with members, co-borrowers, and alternative contacts to negotiate payment arrangements and settlements on charged-off accounts
Use advanced negotiation, persuasion, and objection-handling to maximize recoveries
Evaluate member information quickly to tailor offers and secure commitments
Exercise settlement authority confidently and responsibly to achieve optimal outcomes
Document all negotiations and commitments with precision and clarity
Develop, propose, and finalize settlement structures that balance member capability with TTCU goals
Structure offers using available financial data, risk indicators, and policy guidelines
Communicate terms clearly and secure written agreements when applicable
Adjust settlement strategies dynamically based on member responsiveness and circumstances
Independently review charged-off accounts to determine the best next-step strategy
Identify opportunities for immediate resolution, quick settlements, or escalated action
Prioritize accounts based on recovery potential, member behavior, and asset indicators
Recommend legal action or agency assignment when appropriate and provide accurate supporting documentation
Ensure all recovery actions comply with TTCU policies, regulatory guidelines, and documentation standards
Maintain rigorous accuracy in system notes and recovery records
Collaborate with internal teams and external partners to support timely resolution
Protect confidential member information and support TTCU’s member-focused service standards
Qualification
Required
High School Diploma or GED required
Must have and maintain a valid driver's license or reliable transportation
Minimum 1 year in collections, debt negotiation, outbound sales, or another high-pressure, high-volume persuasion role
Proven success in meeting performance targets or quotas
Working knowledge of debt collection practices, settlement structures, and account servicing
Strong ability to analyze financial information and recognize recovery opportunities
Familiarity with legal terminology, bankruptcy processes, and debt-related documentation
Persuasive communicator with exceptional negotiation presence
Ability to build rapport quickly and navigate difficult or emotional conversations
Maintains professionalism, confidentiality, and integrity at all times
Preferred
Experience negotiating settlements, structuring financial arrangements, or working charged-off portfolios
Experience with small claims processes or legal support roles
Company
TTCU Federal Credit Union
Established in 1934, TTCU Federal Credit Union is a $2.6 billion financial institution with a full complement of depository, lending and financial advisory services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tim L.
CEO
Shelby Beil
EVP/Chief Financial Officer
Recent News
The Journal Record
2022-04-16
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