Easterseals Southern California · 22 hours ago
Coord, Customer Success
US-CA-Ontario
Full-time
Hybrid
Entry Level
$24/hr - $24/hr
1+ years expEasterseals Southern California is dedicated to providing life-changing disability and community services. The Coordinator for Customer Success will support families in navigating resources, enhance customer experiences, and advocate for service improvements based on customer feedback.
CharityNon Profit
Responsibilities
Serves as a knowledgeable resource by responding to internal and external customer inquiries by telephone, e-mail, or chat to provide solutions – delivering adequate information, a thorough explanation, and clear next steps
Uses a customer relationship application or database to record activities and research product information
Directs customer to the correct ESSC associate for follow up
Supports in collecting complex and/or confidential data, and prepares other materials as appropriate
Performs timely customer success processes to internal and external customers
Works closely with Customer Success Specialist to support in the development and alignment of processes and workflows
Participates in team meetings, handling correspondence, sharing meeting responsibilities and responding to routine requests, as needed
Keeps current with best practices in customer success field, including but not limited to participating in trainings, workshops, among others, as assigned by Customer Success Specialist
Promotes positivity, engagement, care, and courtesy by connecting on a personal level & showing empathy to establish rapport and inspire customers in every interaction
Performs other duties as assigned
Qualification
Required
High School Diploma, bachelor's degree is preferred
Typically requires 1-3 years of related experience within Customer Service
Highly organized, detail-oriented with the focus on delivering the best possible client experience
Ability to communicate effectively through oral and written skills, and work cooperatively with a variety of individuals and groups
Proficient in Microsoft Office applications (e.g. Outlook, Word, Excel, Skype) and related computer software; ability to learn new software programs as needed
Ability to work cooperatively, support and empower, a variety of individuals and groups from a diverse community
Ability to maintain positive and cordial demeanor at during all interactions internal and external customers in alignment with ESSC's purpose
Leverages problem-solving skills and remains calm under pressure to resolve increasingly complex problems
Ability to maintain a high level of confidentiality in handling sensitive situations and documentation
Ability to pass a post-offer physical examination and a TB test
Ability to provide proof of required vaccinations or positive titer showing immunity. A signed declination may be acceptable for certain vaccinations. Must pass all drug testing required by ESSC
Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation, per Easterseals of Southern California and/or program requirements
Preferred
Strong preference for Spanish-speaking associate
Company
Easterseals Southern California
Easterseals makes a lasting difference each day by providing essential disability and community services to children, adults, and their families.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.75MKey Investors
David and Molly Pyott Foundation
2018-06-22Grant· $1.75M
Leadership Team
Berry Kurland
Director, Strategy & Government Partnerships
Brynne Jones
Director, Corporate Partnerships
Company data provided by crunchbase