DLH Corporation · 3 hours ago
Technical IT Support Specialist - Staff (Job 1257)
Bethesda, MD
Full-time
Onsite
Senior Level, Lead/Staff
$63K/yr - $71K/yr
6+ years expDLH Corporation delivers improved health and national security readiness solutions through science research and development, and they are seeking a Technical IT Support Specialist to provide hardware and software support to a diversified staff and end-user population. The role requires strong customer service skills and experience in configuring and supporting IT devices, as well as mentoring junior technicians.
Computer Software
No H1B
U.S. Citizen Only
Responsibilities
Configuring, installing, and supporting desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other peripherals
Providing enhanced VIP desktop and user support service
Configuring IT devices for secure operation, including installation of security software, software updates, and other configurations as required
Providing software support for users of NIH-provided applications (as identified by the task)
Mentoring junior technicians
Ability to work well under pressure and meet deadlines as needed
Ability to lead/track special projects
Using an IT ticket system, responsible for receiving and tracking trouble tickets, updating open tickets appropriately with actions/steps taken; working them to completion and/or re-assigning them to a technical specialist for action, and closing out with the customer and in the system
Qualification
Required
Bachelor's and 6 years or Associate's degree and 8+ years of application support (or equivalent combination of education and experience)
Experience with current desktop and laptop computers
Experience supporting various operating systems - expertise should include Windows 10 and 11; macOS (ideally 14 or higher); Linux (Ubuntu preferred)
5+ years of technical support experience in the Microsoft suite
Experience using ServiceNow for incident management, problem management, and request fulfillment
Strong customer service and end-user equipment support skills, preferably with some experience supporting VIPs
Strong written and oral communication skills are required
Ability to gain and/or maintain a Public Trust clearance
Preferred
Experience supporting the National Institutes of Health
Bachelor's degree preferred, ideally in Computer Science, Information Systems, or Social Science
Experience with Active Directory
Experience with Mobile Device Management (such as MobileIron)
Experience providing IT support in a healthcare/clinical environment, ideally supporting connected medical devices
One or more of the following certifications is desired: Apple Certified Support Professional, Microsoft Certified Professional, CompTIA Security+, CompTIA A+
Benefits
Personal Time Off (PTO)
Medical
Dental
Vision
Supplemental life with AD&D
Short and long-term disability
Flexible spending accounts
Parental leave
Legal services
401(k) Retirement Plan, which includes a matching component
Training to help drive success
Access to our best-in-class e-learning suite for formal and informal learning
Professional and technical certification preparation
Education assistance at accredited institutions
Company
DLH Corporation
DLH solves health and national security challenges through digital transformation, science, research and development, and systems engineering.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Clyde
CMOP Regional Manager
Ashley Blosser
GOVERNMENT CONTRACTOR / ACQUISITION LIFE CYCLE / LOGISTICIAN IV/ACQUISITION LEAD
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