BMO · 4 hours ago
Director-Corporate and Commercial Lending Operations (CCLO)
Chicago, IL, USA
Full-time
Onsite
Senior Level, Lead/Staff
$137K/yr - $238K/yr
9+ years expBMO Bank N.A. is seeking a Director-Corporate and Commercial Lending Operations (CCLO) to manage a team of Servicing Analysts supporting a complex portfolio of corporate and commercial loans. The role involves overseeing operational effectiveness, compliance, decision-making, strategy development, and communication to ensure exceptional customer service and business results.
BankingCrowdfundingFinanceFinancial Services
Responsibilities
Manages people and leads a team capable of delivering the desired business results
Monitors and tracks performance and addresses any issues
Builds strong bench and develops new talent
Maintains effective resourcing levels and resource allocation
Influences how teams/groups work together
Supports the development of tools and delivery of training focused on delivering business results
Develops a team culture that values and prioritizes exceptional customer service
Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures
Ensures effective operational infrastructure, standards and processes are in place to manage and mitigate risks
Manages and oversees revisions to standards and other departmental documents on periodic bases
Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution
Utilizes data and analyzes prior performance to continually improve team accuracy
Manages documentation to ensure that records are maintained in a proper manner
Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations to ensure appropriate actions are taken and operational integrity is maintained
Follows documented policies and procedures to execute day to day transactions, activities, processes and ensure all Service Level Agreements (SLAs) are met
Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems
Analyzes and resolves complex issues efficiently and effectively in accordance with Bank and industry standards
Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives
Leads the execution of strategic initiatives to deliver on business goals
Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution
Ensures alignment between stakeholders
Defines business requirements for analytics & reporting to ensure data insights inform business decision making
Communicates with internal business partners and external customers to respond to standard and non-standard inquiries
Leads the development of the communication strategy focusing on positively influencing or changing behavior
Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests
Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives
Communicates abstract concepts in simple terms
Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives
Assesses and adapts existing operational programs; develops new capabilities to ensure ongoing success
Leverages technology to enable efficiencies and continuous improvements in process delivery
Participates/leads process/system continuous improvement initiatives
Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes
Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives, to develop an expert understanding of business/group challenges, and to gather competitive insights and best practices
May consult to or serve on various committees and task forces
Acts as the prime contact for internal/external stakeholder relationships
Leads/oversees the management of vendor relationships and provides guidelines for execution; ensures that all agreements are met as per requirements
Broader work or accountabilities may be assigned as needed
Qualification
Required
Minimum requirements include 9 plus years of relevant experience and a bachelor's degree from an accredited university
Knowledge and experience using relevant systems and technology – Expert
Knowledge and understanding of the business unit's key products and services, processes and controls – Expert
Knowledge of the risk and regulatory requirements of the business – Expert
Data driven decision making - Expert
PC skills (MS Word, Excel, PowerPoint) – Expert
Ability to multi-task in a fast-paced environment, effectively prioritize competing demands, and make clear decisions while facing ambiguity and having limited information
Verbal & written communication skills - Expert
Analytical and problem-solving skills - Expert
Influencing skills - Expert
Collaboration & team skills; with a focus on cross-group collaboration - Expert
Preferred
MBA, Legal and/or Paralegal certifications are all considered assets
Loan IQ- an asset
Benefits
Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans
Company
BMO
We’re a bank, but there’s more to it than that. When you join BMO, it opens a world of opportunities.
10001+ employees
H1B Sponsorship
BMO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (2)
2023 (6)
2022 (4)
2021 (2)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$7.54B2025-10-23Post Ipo Debt· $142.91M
2025-02-26Post Ipo Debt· $871.76M
2024-07-09Post Ipo Debt· $750M
Leadership Team
David Casper
U.S. Chief Executive Officer
Azam Dawood
Head Of Sourcing
Recent News
2026-01-20
MarketScreener
2026-01-06
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