Pomeroy · 4 hours ago
Desktop Technician
Cockeysville, MD
Contract
Onsite
Entry Level
$23/hr - $25/hr
2+ years expPomeroy is a company that provides on-site field support to customers. The Desktop Technician role involves installation, servicing, and repairing of systems and equipment, as well as assisting customers with their technical inquiries and issues.
Consulting
Responsibilities
Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment
Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting
Assists in instructing customers in the operation and maintenance of systems/equipment
Acts as a liaison with customers on administrative and technical matters for assigned projects
Performs analyses and prepares reports on system problem trends and issues
Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling
Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design
Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs
Performs testing of the final product and works with the client's engineers to assure that the product performs as planned
Assists in the design of basic technical programs for projects or enhancements to existing programs
Qualification
Required
High school diploma or G.E.D
Two or more years of field support experience
Experience working with the company's hardware, software and equipment products
Experience working with customer technology and support requirements
Experience working with process and/or system design concepts
Experience working with appropriate programming languages, operating systems and software
Experience working with engineering principles and practices
Interpersonal skills to work with customers and other unit personnel
Analytical and problem solving skills
Communication skills
Time management and organizational skills
Ability to resolve non-complex hardware and equipment problems
Willingness to travel
Company
Pomeroy
Technology is mission-critical to your business so it must work — continuously.
1001-5000 employees
H1B Sponsorship
Pomeroy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearlake Capital Group
2015-10-26Acquired
2013-07-01Private Equity
Leadership Team
Tom Signorello
Chairman & Chief Executive Officer
Recent News
2026-01-11
Company data provided by crunchbase