Optiv · 1 hour ago
Client Success Specialist- Commercial Sales | Hybrid, Salt Lake City or Kansas City
Leawood, Kansas
Full-time
Hybrid
Entry, Mid Level
2+ years expOptiv Security Inc. is a leading cybersecurity solutions provider, and they are seeking a Client Success Specialist to support small-to-medium sized businesses across the United States. This hybrid role focuses on managing client renewals, driving engagement, and ensuring long-term retention while collaborating with internal teams and technology partners.
ConsultingTraining
Responsibilities
Own and coordinate all aspects of the sales cycle within assigned accounts
Build and execute account management plans to drive sales velocity
Expertly communicate the value proposition of Optiv’s cybersecurity technologies, services, and expertise
Build and maintain strong relationships with clients and key executive stakeholders
Maintain a 90% renewal retention rate and consistently achieve assigned sales goals and quotas
Act as a liaison between clients, vendors, technical teams, and internal stakeholders
Manage and support recurring renewal and maintenance contracts
Proactively generate renewal quotes, process orders, and assist with pricing strategies
Determine gross margin objectives and recommend optimal pricing approaches
Educate clients on contractual terms, renewal timelines, product updates, upcoming launches, and financing options
Assist in selling master renewal programs across the client base
Manage assets, contracts, RMAs, and renewal touchpoints throughout the contract lifecycle
Monitor and mediate client communications to ensure satisfaction and issue resolution
Identify upsell opportunities including refreshes, add-ons, and services
Assist with client business reviews, satisfaction assessments, and identification of pain points
Coordinate technical resources for product demonstrations and proof-of-concepts
Aggregate system and performance data for client presentations and reporting
Provide ad hoc reporting and support Optiv initiatives as required
Ensure compliance with all company policies and standards
Qualification
Required
2 years of Business-to-Business (B2B) sales and/or client services experience required
Proven track record of meeting or exceeding sales quotas
Intermediate proficiency in Microsoft Outlook, Word, and Excel
Ability to prioritize and execute in a fast-paced, request-driven environment
Strong ability to work cross-functionally with sales, technical, and support teams
Demonstrated success building productive relationships with executives and key decision-makers
Experience researching, initiating, and cultivating business relationships
Ability to cold call and cold email to generate meetings and advance sales cycles
Strong understanding of IT infrastructure, cybersecurity solutions, and competitive landscapes
Familiarity with technology partners, distribution channels, and consulting services
Knowledge of financing solutions for multi-year hardware, software, and services deals
Proficiency with CRM platforms (Salesforce preferred)
Excellent presentation, verbal, written, and listening communication skills
Highly organized, detail-oriented, and capable of managing multiple priorities
Self-starter comfortable working independently in a remote or hybrid environment
Preferred
Associate's degree (A.A.) or equivalent experience preferred
Prior experience managing renewal contracts preferred
Experience in the technology or IT industry preferred
Prior experience as an SDR, CSM, or AE valued but not required
Benefits
Work/life balance
Professional training resources
Creative problem-solving and the ability to tackle unique, complex projects
Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
The ability and technology necessary to productively work remotely/from home (where applicable)
Company
Optiv
Optiv is a cyber security solutions provider in North America that help clients plan, build and run successful cyber security programs.
1001-5000 employees
H1B Sponsorship
Optiv has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (9)
2022 (11)
2021 (20)
2020 (12)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
CVC Capital PartnersSverica Capital
2023-05-31Debt Financing
2017-01-01Series Unknown
2016-12-05Acquired
Leadership Team
Julie Talbot-Hubbard
Senior Vice President, Cyber Protection and Identity
James Turgal
Vice President, Cyber Risk, Strategy & Board Relations
Recent News
MarketScreener
2025-11-12
Company data provided by crunchbase