US Tech Solutions · 14 hours ago
Customer Service Representative
Rochester, NY
Contract
Onsite
New Grad, Entry Level
$18/hr - $19/hrUS Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. They are seeking a Customer Service Representative to provide customer service for client products in the S125 Client Service Center, ensuring good customer relations and resolving claims and complaints effectively.
Information Technology
Hiring Manager
Ishan Bajaj
Responsibilities
Handles inbound calls from active and terminated participants/employees of client Insurance Agency
Handles inbound calls from client/employer plan administrators
Provides education on S125 products, client policies & procedures, or IRS guidelines & regulations
Escalates tasks or documentation to other teams within the PIA
Develops and maintains a basic working knowledge of client products
Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Documents all interactions, performs data entry, maintains strong prioritization and organization
Qualification
Required
Provides customer service for client products in the S125 Client Service Center
Handles inbound calls from active and terminated participants/employees of client Insurance Agency
Handles inbound calls from client/employer plan administrators
Provides education on S125 products, client policies & procedures, or IRS guidelines & regulations
Escalates tasks or documentation to other teams within the PIA
Develops and maintains a basic working knowledge of client products
Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Documents all interactions, performs data entry, maintains strong prioritization and organization
High school diploma or Associate preferred
Preferred
Associate preferred
Company
US Tech Solutions
US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically.
Founded in 2000
1001-5000 employees
H1B Sponsorship
US Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (13)
2022 (24)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Manoj Agarwal
Chief Executive Officer
Recent News
Kelly Services, Inc.
2025-05-17
GlobeNewswire News Room
2024-12-13
Company data provided by crunchbase