Mendocino Forest Products Company, LLC · 16 hours ago
Customer Service Analyst
Santa Rosa, CA
Full-time
Onsite
Entry Level
$28/hr - $38/hr
2+ years expMendocino Forest Products Company is seeking a Customer Service Analyst to join their team based in Santa Rosa, CA. This role involves delivering excellent customer support to Home Depot stores, communicating product information, and collaborating with team members.
Manufacturing
Responsibilities
Answer a high volume of calls and emails with professionalism and in a timely manner
Allocate and release daily Home Depot stock orders in a timely and efficient manner
Direct appointment scheduling and resolve delivery and/or scheduling issues with DC’s
Lead the special-order quoting process from receiving quotes, obtaining pricing and lead times through supply chain, and effectively communicating back to the customer
Identify root causes of recurring customer issues and propose corrective actions
Manage returns (RTV process) working directly with both the Inside and Outside Customer Service Managers
Manage weekly pricing updates and conduct routine pricing audits
Support management and field team by providing timely and accurate sales data
Manage Accounts Receivable
Assist management with sales forecasting, inventory planning, and communication with internal and external suppliers
Maintain data accuracy within Home Depot’s system
Qualification
Required
Associate degree or equivalent from two-year college
Minimum of two years customer service experience and/or training or equivalent combination of education and experience
Proficiency in Microsoft Excel is required
Ability to prioritize and multitask in a fast-paced environment
Ability to speak clearly and effectively with courtesy on the telephone for extended periods of time and in person while taking orders or other tasks associated with the position requirements
Ability to present information and respond to questions from groups, managers, customers internal and external and the public
Ability to apply concepts of basic algebra and geometry
Ability to sit/stand for long periods of time in an office environment
Preferred
Knowledge of inventory software, order processing systems, and Electronic Data Interchange (EDI)
Working knowledge of other Microsoft Office Suite programs
Benefits
Medical
Dental
Vision
Life Insurance
401K match
Company
Mendocino Forest Products Company, LLC
Mendocino® Forest Products (MFP) provides a unique mix of redwood, Douglas-fir, and pressure treated lumber and timbers for home improvement and outdoor living projects.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Anabel Cervantes
Human Resources Business Partner
Company data provided by crunchbase