Pyramid Consulting, Inc · 20 hours ago
HR Service Delivery Manager
San Diego, CA
Contract
Hybrid
Senior Level
$69/hr - $70/hr
5+ years expPyramid Consulting, Inc is a leading IT industry company seeking an HR Service Delivery Manager for a 15-month contract opportunity in San Diego, CA. The role involves executing HR Service Delivery strategy, improving service quality, and collaborating with various teams to enhance the digital employee experience.
ConsultingInformation TechnologyLegalProfessional ServicesSoftwareStaffing Agency
Responsibilities
Execute HR Service Delivery strategy by improving service quality, workflow efficiency, and the digital employee experience across ServiceNow HRSD
Support governance routines by maintaining global HR service taxonomy, ensuring services follow enterprise standards for classification, design, and discoverability
Drive continuous improvement by reviewing service metrics, employee feedback, case trends, channel performance, and workflow opportunities
Partner with Service Owners, Service Delivery Leads, and COEs to refine services, address pain points, and implement enhancements aligned with HRSD governance and roadmap direction
Collaborate with People Experience and platform teams to enhance the Employee Service Center’s usability, navigation, personalization, and accessibility
Support optimization of AI-enabled channels (Virtual Agent, chat) by monitoring containment, assisting with improvements, and coordinating refinement with platform teams
Contribute to release readiness by validating service changes, ensuring documentation and communications are prepared, and supporting adoption activities
Partner with reporting and analytics teams to maintain dashboards, review performance, and identify improvement opportunities across the service ecosystem
Qualification
Required
5 years in HR Operations, HR Service Delivery, Shared Services, or HR technology (ServiceNow preferred)
Understanding of ServiceNow HRSD including Employee Center, case/knowledge models, taxonomy, and digital support channels
Experience driving continuous improvement initiatives or service optimization programs
Strong analytical skills with the ability to interpret data and translate insights into action
Ability to collaborate globally across COEs, operations teams, and technical partners
Clear communicator who can simplify complexity and influence change
Benefits
Health insurance (medical, dental, vision)
401(k) plan
Paid sick leave (depending on work location)
Company
Pyramid Consulting, Inc
Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets.
5001-10000 employees
H1B Sponsorship
Pyramid Consulting, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (178)
2024 (112)
2023 (95)
2022 (62)
2021 (50)
2020 (117)
Funding
Current Stage
Late StageLeadership Team
Ramesh Maturu
President and Co-Founder
Manish Kaushik
Chief Financial Officer
Recent News
2025-08-18
Company data provided by crunchbase