Palco, Inc. · 7 hours ago
IT SUPPORT SPECIALIST I
Maumelle, AR
Full-time
Hybrid
Entry Level
2+ years expPalco is a national provider with over 25 years of experience in supporting self-directed programs. The IT Support Specialist I will provide technical assistance and desktop support to remote employees, ensuring effective troubleshooting and resolution of technical issues.
ConsultingFinancial ServicesTraining
Responsibilities
Own the Help Desk, providing front-line technical assistance to users via phone, email, or Teams
Utilize Jira tickets to receive, troubleshoot, and resolve issues
Communicate instructions and troubleshooting steps clearly and promptly
Work with vendors on computer warranty repair claims
Order, prepare, and ship equipment to new employees
Research and resolve technical issues independently or in collaboration with other departments
Stay current with software updates, system changes, and support procedures
Develop and update technical training materials as needed
Conduct IT onboarding training sessions for new employees
Qualification
Required
Minimum of 2 years of experience in technical support
Proficiency with Microsoft Windows operating systems and related software
Strong interpersonal and communication skills
Excellent time management and organizational abilities
Demonstrated ability to troubleshoot and resolve technical issues efficiently
Experience with Entra ID and using the Microsoft 365 Admin Center to perform tasks such as managing users and groups, license assignments, password resets, and monitoring service health
Preferred
CompTIA A+, Network+, or Microsoft Azure Fundamentals (AZ-900) certifications are desired but not required
Benefits
Generous Paid time off.
Annual bonus potential.
Retirement Savings: We will support you as you save for your future.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities.
Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts.
Employer shared Health Insurance cost
Employer paid Disability Insurance
Employer paid Life and AD&D Insurance
Vision Insurance
Cancer Insurance
Voluntary Life Insurance
Paid Time Off
Remote work environment
Paid holidays
Company
Palco, Inc.
Palco was the first company in the country to offer fiscal/employer agent (F/EA) services for self-directed programs and helped develop industry best practices.
51-200 employees
H1B Sponsorship
Palco, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2021 (2)
Funding
Current Stage
Growth StageLeadership Team
Alicia Paladino
Chief Executive Officer
Company data provided by crunchbase