Collette · 11 hours ago
Group Air Coordinator
Pawtucket, RI
Full-time
Hybrid
Entry Level
$19/hr - $24/hr
1+ years expCollette is a family-owned tour operator in North America seeking Group Air Coordinators to join their Air Team. The role involves supporting Group Air teams by securing optimal air schedules for group travelers while ensuring exceptional customer experiences and meeting profitability targets.
Travel
Responsibilities
Coordinate air transportation in accordance with established contracts and group pricing guidelines
Achieve key customer service metrics while adhering to budget requirements
Book air for group passengers—either in group blocks or individually—utilizing contracted fares whenever possible
Ensure all group air arrangements accurately reflect customer needs, including seat assignments, wheelchair assistance, and special meal requests
Manage schedule changes to maintain legal connections and comply with tour requirements
Assist with the finalization and reduction of air blocks in a timely and organized manner
Provide support for on-tour air emergencies
Process changes on existing reservations
Work pre-determined Saturdays and some holidays throughout the year, primarily to support on-tour emergency needs
Qualification
Required
1–2 years of experience in air travel coordination, group air operations, or a related travel industry role
Excellent organizational skills with the ability to manage multiple deadlines and shifting priorities
Strong problem-solving abilities, especially when handling schedule changes or traveler emergencies
Exceptional communication and customer service skills, both written and verbal
Ability to work independently while collaborating effectively with cross‑functional teams
High level of accuracy and attention to detail
Proficiency with Microsoft Office applications and comfort learning new systems
Preferred
GDS experience
Other travel related systems
Benefits
Medical, Dental, and Vision coverage—plus a Peloton One Membership to keep you moving
Generous PTO, paid holidays, and your birthday!
Paid hours to give back to causes you care about
401(k) with company match
Paid parental leave, paid bereavement leave and access to our Employee Assistance Program
Tuition reimbursement to help you level up your skills
Exclusive travel discounts, incentives and more!
Company
Collette
Collette is an travel agency site dealing in tours and travells.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Bob Colucci
EVP, Chief Financial Officer
Todd Bridges
Vice President Business Development & Partnerships
Recent News
Providence Business News
2025-10-04
2025-07-10
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