NEOGOV · 3 hours ago
QUALITY ASSURANCE SPECIALIST
Alamance County, NC
Full-time
Onsite
Mid Level
$53K/yr - $53K/yr
3+ years expNEOGOV is a part of Alamance County Government, and they are seeking a Quality Assurance Support Specialist. This role involves overseeing all Quality Assurance Processes within the agency, reviewing data from the 911 computer systems, and providing support and guidance to emergency dispatchers.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Uses AQUA software to conduct random and special case review per the standards set forth by IAED to measure protocol compliance
Creates and maintains policies for emergency dispatchers to follow for protocol compliance
Responsible for the organization, filing, and appropriate distribution of all quality improvement findings, data, and recommendations
Analyzes and identifies trends in performance and notifies management for the need of training or changes
Works toward IAED Accreditation for our agency with each specific protocol
Coaches and provides feedback to emergency dispatchers on case reviews and quality improvement reports
Collaborates with Communications Training Manager to manage and coordinate program development for emergency dispatcher training and continuing education
Acts as the liaison between all other aspects of the agency in matters relating to emergency dispatcher issues, such as feedback to operations
Flexible midshaft Schedule to assist in the coverage of shifts during peak hours and when required
Performs other related job duties as assigned
Qualification
Required
High School Diploma or G.E.D. required
Must have three (3) years' experience as a Telecommunicator
Prior knowledge and experience with public safety and local government services
Proficient at using the AQUA program and recording systems
Prior knowledge of emergency services' terminology and procedures are a plus
Must have a basic to intermediate functional knowledge of computers
Possession of a valid NC driver's license
Current IAED certification as an emergency dispatcher for the protocol in which they will be performing case review
Current Compliant level within call processing
Must be a certified Communications Training Officer (CTO)
Completion of an IAED-certified ED-Q and AQUA courses or completion if classes as soon as they are offered
Thorough knowledge of CAD, DCI, International Academies of Emergency Dispatch, NC Office of Emergency Medical System and knowledge of FEMA courses, requirements and certifications
Preferred
Associate's degree or further education preferred
Benefits
Health Insurance
Dental Benefit
Vision Insurance
Voluntary Benefits
Death Benefit
Life Insurance
Retirement Benefits
Time Off Accruals
Wellness Benefits & Programming
Employee Assistance Program
Alamance County Employee Health Center
Employee Fitness Center
Bereavement pay
Paid Parental Leave (up to 4 weeks)
Wellness Leave
Volunteer Time Off (paid time)
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase