USAA · 2 months ago
Customer Service Claims Representative (Unlicensed)
Tampa Campus
Full-time
Hybrid
New Grad, Entry Level
$44K/yr - $45K/yr
0+ years expUSAA is dedicated to empowering its members to achieve financial security through exceptional service. The Customer Service Claims Representative will provide claims service to members regarding the initial contact on Auto or Property First Notice of Loss claims, ensuring effective communication and support throughout the claims process.
BankingFinancial ServicesInsuranceVenture Capital
Responsibilities
Documents First Notice of Loss by obtaining relevant information for effective claim investigation. Sets up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation
Creates loss reports, states, or verifies coverage as appropriate, and initiates the most effective method of damage assessment to assign for file handling
Assists with questions regarding the claims process and sets expectations for next steps to help ensure claims are effectively resolved and accurately documented
Effectively resolves status inquiries and, when necessary, routes to handling adjuster
Effectively operates in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels
Applies strong time management skills by closely adhering to assigned work schedule
Applies strong call management skills by assisting members within a timely manner and limiting non-productive time
Embraces continuous improvement and development through coaching and collaboration with manager and team members
Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours
May assign or initiate emergency services when required on specific claims
May be assigned CAT deployment travel with minimal notice during designated CATs
Works various types of claims loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
High School Diploma or GED
Up to 1 year of customer service or military experience
Active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically
Ability to prioritize and multi-task, including navigating through multiple business applications
Interpersonal skills and ability to collaborate effectively in a fast-paced team environment
Successful completion of a job-related assessment may be required
May require acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts as required by work assignment. (USAA provides all materials and licensing fees.)
Preferred
US military experience through military service or a military spouse/domestic partner
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
Recent News
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