Harris Computer · 23 hours ago
(Remote) Sales Account Manager
United States
Full-time
Remote
Mid Level
3+ years expHarris Computer is a leading provider of mission critical software to the public sector in North America. They are seeking an Account Manager responsible for driving revenue growth, protecting customer relationships, and ensuring customer success within the utility sector.
Computer Software
Responsibilities
Drive revenue growth to meet business targets through industry value-based initiatives, sharing responsibility equally with team members
Identify, pursue, and close new sales opportunities within assigned territory, leveraging deep understanding of public utilities workflows and CIS/ERP solutions
Develop and execute territory sales and identify and surface ideas for innovation and growth to the sales leadership and ELT based on patterns and industry demands
Accurately forecast deal closing timelines and maintain up-to-date records in CRM systems
Protect revenue and ensure the health of customer relationships by acting as an advocate for accounts and proactively resolving issues
Execute quarterly business reviews with multiple stakeholders at each aligned account
Maintain ongoing engagement with customers post-sale to ensure satisfaction and drive adoption of Cayenta solutions
Establish and nurture a spectrum of relationships within customer organizations, especially at director and executive levels
Demonstrate resilience and professionalism in challenging situations, proactively working to de-escalate tensions and restore positive relationships
Ensure that customer concerns are addressed swiftly and constructively, maintaining Cayenta’s reputation for trust and reliability
Maintain up-to-date knowledge of Cayenta’s evolving CIS/ERP solutions to provide front-line issue resolution and articulate value to clients
Demonstrate command of product portfolio in presentations, proposals, and customer interactions
Participate in industry conferences, user groups, and professional organizations to stay current and expand market knowledge
Contribute to a positive corporate culture rooted in internal and external community building
Collaborate with team members and leaders to improve customer experience and foster a supportive, ethical, and innovative environment
Champion Cayenta’s reputation for reliability, trustworthiness, and innovation, as measured by account retention and growth
Qualification
Required
Ability to travel as required (up to 30%)
Preferred
Bachelor's degree in Business, Technology, or related field preferred
3+ years of software sales experience, ideally in public sector CIS/ERP or utility environments
Proven track record of meeting/exceeding sales goals and managing complex sales cycles
Strong understanding of public utilities workflows and enterprise solution technology
Exceptional communication, presentation, negotiation, and relationship-building skills
Experience with CRM systems and accurate forecasting
Self-motivated, results-driven, and adaptable to change
Integrity, personal accountability, and a collaborative mindset
Benefits
3 weeks' vacation and 5 personal days
Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
Employee stock ownership and RRSP/401k matching programs
Lifestyle rewards
Remote work and more!
Company
Harris Computer
Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Scott Thomas
Group Leader/CEO - Novum Group, Harris Healthcare (Constellation Software TSX:CSU)
Diane Gibson, SHRM-CP
Human Resources Business Partner
Company data provided by crunchbase