Colibri Group · 20 hours ago
Manager, Site Operations
Westerville, Ohio
Full-time
Onsite
Mid, Senior Level
3+ years expColibri Group is a pioneer in online professional education, serving over 1 million customers annually. The Manager, Site Operations is responsible for the overall performance and student experience at assigned sites, leading customer-facing teams and ensuring operational excellence.
Continuing EducationEducation
Responsibilities
Own overall site performance and outcomes, including service quality, operational efficiency, and brand representation
Lead, coach, and support Customer Service Representatives to ensure consistent execution of job responsibilities and adherence to standards
Monitor individual and team performance, provide ongoing feedback, and address performance concerns in partnership with leadership
Foster a positive, student-centered team culture focused on accountability, engagement, and continuous improvement
Ensure an exceptional student experience across in-person, online, livestream, and satellite learning environments
Serve as a visible brand ambassador, elevating brand awareness and professionalism at the site and in the community
Coordinate and support site-based events for students, instructors, and external partners
Conduct classroom orientations and serve as a point of contact for student questions, concerns, and escalations
Manage day-to-day site operations, ensuring smooth execution of classes and student services
Oversee facility needs including utilities, cleaning services, building maintenance, and coordination of repairs
Act as the primary liaison with vendors and building management to resolve facility-related issues
Ensure the site remains safe, clean, functional, and welcoming for students, staff, and visitors
Track and report on site performance metrics and operational issues
Partner with the Senior Operations Manager to align site execution with broader Hondros goals and initiatives
Ensure compliance with company policies, procedures, and operational standards
Qualification
Required
High school diploma or GED required; some college preferred
Minimum of 3–5 years of experience in customer-facing roles required; prior leadership or site management experience strongly preferred
Proficiency in Microsoft Office (Outlook, Word, Excel)
Strong customer service skills with a professional, tactful, and approachable demeanor
Proven ability to multitask, prioritize, and apply critical thinking in a fast-paced environment
Strong communication and interpersonal skills with the ability to lead, coach, and influence others
Willingness and ability to work occasional evenings and weekends as needed to support classes and students
Preferred
Some college preferred
Basic experience using CRM systems or similar software preferred
Company
Colibri Group
At Colibri, we collaborate with over 5 million professionals and partners to provide exceptional professional education solutions for licensing, continuing education, test preparation, and career readiness.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Neuberger Berman
2023-11-27Private Equity
2019-05-02Acquired
Leadership Team
Shravan Goli
Chief Executive Officer (CEO)
Renee Altier
Chief Commercial Officer, Colibri Healthcare
Recent News
2024-11-26
Company data provided by crunchbase