N.C. Department of Information Technology · 3 hours ago
Insurance Consumer Analyst Manager
Wake County, NC
Full-time
Hybrid
Mid, Senior Level
$51K/yr - $72K/yr
3+ years expThe North Carolina Department of Information Technology is dedicated to promoting a stable insurance market and protecting citizens. The Insurance Consumer Analyst Manager will supervise the Life and Health Section, ensuring timely assistance for insurance-related complaints and overseeing the operations and development of staff competencies.
Information Technology & Services
Responsibilities
Supervision of the day-to-day operations of the Life and Health Section in order to ensure that North Carolina consumers receive timely, accurate and thorough assistance with their insurance-related complaints and inquiries. Calls and complaints received can involve a wide range of insurance lines, including life insurance, annuities, disability insurance, health insurance, specified disease insurance, dental or vision insurance or any other areas relating to life or health insurance
Review of complex complaints to assist in formulating sound regulatory arguments to present to insurance companies as the basis of requirements to correct compliance issues
Keeping abreast of new laws impacting life and health insurance; creating job tools or training for staff to ensure the Section is current with industry knowledge
Assist with the development and implementation and evaluation of the processes that effect operations of the Life and Health Section
Communicate essential information to the Deputy Commissioner
Management and oversight of all case assignment to Life and Health Section staff
Assist in the identification and development of staff competencies
Provide technical comments, drafting assistance, and policy and other analyses of proposed legislation and regulation, as well as program policies and procedures
Qualification
Required
Bachelor's degree business or economics or a related program from an appropriately accredited institution and three years of experience in insurance underwriting, claims, or policyholder service; or an equivalent combination of education and experience
Thorough knowledge of insurance principles and practices and North Carolina insurance laws and regulations
Thorough knowledge of insurance policies and coverages, legal processes, insurance-related court rulings, medical/health and automobile/damage terminology and costs
Demonstrated ability to analyze a variety of complaints, apply insurance laws and regulations, draw valid conclusions, and document findings in reports and correspondence to consumers
Benefits
12 Annual paid Holidays
North Carolina State Health Plan administered by AETNA
Supplemental Benefits including: Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision
NC State Retirement (TSERS)
WeSave Employee Discounts
Company
N.C. Department of Information Technology
The N.C.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Torre Jessup
Chief Operating Officer
Alysa Kelly
Executive Assistant to Chief Deputy/CIO/Chief Privacy Officer/Director of Enterprise Operations
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