Saint-Gobain · 6 hours ago
Project Manager, Loyalty & Incentive Systems
Malvern, PA
Full-time
Onsite
Senior Level
5+ years expSaint Gobain is a leading North American brand of building products, and they are seeking an experienced Project Manager for Loyalty & Incentive Systems. This role will lead the design and implementation of loyalty programs, ensuring they deepen customer engagement and drive business growth.
Building MaterialConstructionManufacturing
Responsibilities
Lead the translation of business objectives into comprehensive loyalty and incentive program designs, including reward structures, earning logic, eligibility criteria, segmentation strategies, and omnichannel customer experience flows
Define program KPIs, success metrics, and measurement frameworks in partnership with Analytics and Finance
Evaluate, recommend, and influence the selection of loyalty platforms, vendors, and enabling technologies
Own end-to-end delivery of loyalty and incentive initiatives, from discovery and requirements through implementation, testing, deployment, and post-launch optimization
Develop detailed functional and technical requirements for backend systems supporting rebates, points accrual, redemptions, customer identity, and financial tracking
Act as a senior liaison between business stakeholders and technical teams, ensuring requirements are clearly defined, technically feasible, and aligned with enterprise architecture
Lead complex system integrations across CRM, ERP, marketing automation, e-commerce platforms, mobile applications, and data warehouses
Manage project plans, timelines, dependencies, risks, issues, and stakeholder communications with minimal oversight
Design and implement scalable operational workflows and governance models for program administration, customer support, exception management, and financial reconciliation
Partner closely with Finance to ensure incentive calculations are accurate, compliant, auditable, and aligned with accounting standards
Establish and maintain high-quality documentation, including process maps, system diagrams, data flows, and standard operating procedures
Partner with Strategy, Digital, Loyalty, and Marketing Communications to deliver seamless, intuitive customer journeys across digital and third-party channels
Monitor program performance, customer behavior, and feedback to identify opportunities for optimization, innovation, and expansion
Contribute to long-term roadmap planning and continuous improvement initiatives
Qualification
Required
5–8+ years' experience in technical project management, program management, or digital product delivery within complex, matrixed organizations
Proven experience designing, implementing, or managing loyalty, rewards, incentive, rebate, or membership programs
Strong understanding of backend systems, APIs, data flows, and system integration concepts
Demonstrated expertise with project management methodologies (Agile/Scrum, hybrid, or waterfall as appropriate)
Ability to translate complex business needs into clear, actionable technical and functional requirements
Strong cross-functional communication and influence skills
Experience with CRM, ERP, and/or marketing technology systems
Experience in a complex, multi business unit or distributed sales environment
Knowledge of financial controls related to rebates or incentives
Familiarity with loyalty vendors, martech stacks, or customer data platforms (CDPs)
Background in industries such as manufacturing, distribution, retail, or B2B services
Benefits
Medical, Prescription Drug, Vision, and Dental Insurance
Healthcare Saving Account and Flexible Spending Account options
LiveWell Wellness Program
Employee Assistance Program (EAP)
Paid Time Off and Paid Parental Leave
401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan
Company-provided Life Insurance, AD&D, Short-Term Disability
Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and
Accident Insurance
Commuter Benefits
Group Legal
Identity Theft Protection
Auto and Home Insurance
Pet Insurance and Discounts
Back-up Child and Elder Care
PerkSpot Employee Discount Program
Volunteer Day
Company
Saint-Gobain
Saint-Gobain is a manufacturer and distributor of building materials for the construction and industrial markets. It is a sub-organization of Filtralite.
10001+ employees
H1B Sponsorship
Saint-Gobain has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (3)
Funding
Current Stage
Public CompanyTotal Funding
$1.99B2009-03-18Post Ipo Equity· $1.99B
1999-04-01IPO
Leadership Team
Benoît Bazin
Chairman and Chief Executive Officer
Frédéric Guimbal
Group Vice President for Construction Chemicals Performance
Recent News
Hindu Business Line
2026-01-24
Company data provided by crunchbase