LumiMeds · 14 hours ago
Technical Success Specialist - LATAM
United States
Full-time
Remote
Mid LevelLumiMeds is a fast-growing U.S.-based telehealth company focused on weight management and long-term metabolic health. They are seeking a Technical Success Specialist who will lead the onboarding of new providers, ensuring their technical setup is flawless and acting as the primary bridge between providers and the platform.
Hospital & Health Care
Responsibilities
Own the Onboarding: Lead new providers through the technical implementation process, ensuring data is synced and accounts are optimized
Bridge the Gap: Act as the technical point of contact for providers, troubleshooting integration issues and platform bugs
Proactive Success: Monitor provider health. If a provider isn't utilizing the platform, you’ll reach out to guide them
Feedback Loop: Partner directly with the Manager to relay provider feedback, helping shape the product roadmap
Documentation: Create simple, "idiot-proof" guides and Loom videos to help providers self-serve
Qualification
Required
Technically Literate: You aren't necessarily a developer, but you understand APIs, webhooks, and how SaaS platforms talk to each other
A Master Communicator: You can take a complex technical error and explain it simply to a business owner
Problem Solver: You don't just report problems; you find workarounds and suggest long-term fixes
Experience: You've worked in Technical Support, Onboarding, or Implementation for a software company
Timezone: Comfortable working in a US Timezone
This role requires professional-level English communication and availability to work U.S. business hours
Company
LumiMeds
LumiMeds is a telehealth platform dedicated to providing patients with long-term, affordable health care.
Founded in 2024
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase