Knight Watch · 8 hours ago
Sales Account Manager
Kalamazoo, MI
Full-time
Onsite
Entry, Mid Level
2+ years expKnight Watch is committed to service excellence, and they are seeking a Sales Account Manager to maintain strong client relationships and pursue sales opportunities. The role involves managing a portfolio of commercial accounts, driving account retention, and supporting business development efforts.
Information ServicesInformation Technology
Responsibilities
Manage a portfolio of small-to-medium commercial accounts
Drive account retention, satisfaction, and incremental growth
Identify upsell and cross-sell opportunities
Maintain consistent, proactive client communication
Pursue inbound and BDE-sourced leads
Conduct early discovery and qualification
Support new business development efforts
Prepare accurate proposals, quotes, and RFP responses
Partner with Sales Operations on documentation and registrations
Ensure compliance with internal standards
Work with Solution Architects on solution design
Support Account Executives and Enterprise Directors
Participate in pipeline and forecast reviews
Maintain accurate CRM records
Track activity, forecasts, and customer interactions
Follow established sales workflows
Participate in ongoing training and coaching
Develop toward an Account Executive role
Qualification
Required
Manage a portfolio of small-to-medium commercial accounts
Drive account retention, satisfaction, and incremental growth
Identify upsell and cross-sell opportunities
Maintain consistent, proactive client communication
Pursue inbound and BDE-sourced leads
Conduct early discovery and qualification
Prepare accurate proposals, quotes, and RFP responses
Partner with Sales Operations on documentation and registrations
Ensure compliance with internal standards
Work with Solution Architects on solution design
Support Account Executives and Enterprise Directors
Participate in pipeline and forecast reviews
Maintain accurate CRM records
Track activity, forecasts, and customer interactions
Follow established sales workflows
Participate in ongoing training and coaching
Develop toward an Account Executive role
Strong organization and attention to detail
Excellent written and verbal communication
Ability to learn and apply complex solutions
Collaborative, team-focused mindset
Proficiency with CRM and Microsoft Office tools
Preferred
2–5 years of B2B sales or account management experience
Experience with proposals or RFPs
Background in security, technology, or integration services
Company
Knight Watch
Knight Watch are driven to provide solutions that better the lives of our customers and employees.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rebecca F.
CFO
Recent News
2025-02-24
2024-10-25
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