Cisive · 6 hours ago
Onboarding Project Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years expCisive is a company focused on providing technology-first background screening and identity verification solutions. The Onboarding Project Manager will play a crucial role in ensuring seamless transitions for clients joining the platform, overseeing the entire onboarding process while collaborating with internal teams to deliver successful implementations.
Human ResourcesSoftware
Responsibilities
Project planning and coordination: Coordinate with cross-functional teams, including Sales, Operations, Implementations, and Client Support, to effectively execute onboarding activities. Develop comprehensive project plans outlining tasks, timelines, and dependencies for each client onboarding
Client communication and relationship management: Serve as the primary point of contact for clients throughout the onboarding process, establishing strong rapport and managing expectations. Communicate project milestones, progress updates, and potential risks to clients and internal stakeholders in a clear and timely manner
Requirements gathering and solution design: Work closely with clients to understand their unique business requirements and objectives. Collaborate with internal teams to create tailored solutions that meet the clients’ needs and align with company capabilities
Implementation oversight and quality assurance: Oversee the execution of onboarding activities, ensuring adherence to project plans and quality standards. Conduct regular reviews and quality checks to assess the completeness and accuracy of client setups and configurations
Issue resolution and escalation management: Proactively identify and address any issues or challenges that arise during the onboarding process. Escalate critical issues to appropriate stakeholders and leadership for timely resolution
Documentation and knowledge sharing: Maintain thorough and prompt documentation of client requirements, project statuses, and implementation details. Share best practices and lessons learned from onboarding experiences to contribute to continuous improvement efforts
Qualification
Required
High School Diploma or equivalent required
Minimum of 2 years prior experience in a project management
Excellent written and verbal communication skills
Prior experience utilizing Salesforce, Jira or CRM required
Must have a positive attitude and strong relationship building skills with clients and colleagues
Ability to work in a fast-paced and high volume environment with critical deadlines
Preferred
Bachelor's degree preferred, with Project Management experience
Prior technical documentation experience preferred
Experience in the Background screening industry preferred
Company
Cisive
Cisive is a global provider of compliance-driven onboarding and pre-employment background screening solutions.
1001-5000 employees
H1B Sponsorship
Cisive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (2)
2022 (6)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2021-11-01Acquired
Leadership Team
David Bennett
Chief Operating Officer
Deb Nettesheim
Senior Vice President of Client Services
Recent News
2026-01-16
SalesTech Star
2025-12-11
PR Newswire
2025-12-10
Company data provided by crunchbase